Jordan Heyward
Summary
Dedicated professional with over three years of leadership experience as a shift supervisor, skilled in guiding and supporting diverse teams to achieve growth and success. Proven ability to foster positive, inclusive, and collaborative environments that promote learning, development, and engagement. Eager to leverage these qualities in child education to contribute to the growth and well-being of young learners. Committed to creating impactful educational experiences that inspire curiosity and a love for learning.
Overview
5
5
years of professional experience
Work History
SHIFT SUPERVISOR
Starbucks Coffee Company
02.2021 - Current
- Oversee cash operations, maintaining secure transactions and adherence to handling standards.
- Direct barista teams using strategic planning to meet customer and business needs effectively.
- Foster a supportive environment, encouraging team success and celebrating achievements.
- Led team to exceed store goals, optimizing inventory and cash management while fostering a culture of excellence and customer satisfaction.
- Empowered baristas through targeted training sessions, enhancing performance and boosting team confidence to drive business growth.
Education
Elementary Education - English Education
Arizona State University
Tempe, AZ05.2028
Skills
- Team mentorship and staff training
- Conflict resolution and problem-solving strategies
- Student, parent, and staff communication
- Classroom and program adaptability
Leadership & Mentorship
Educational Support
- Lesson and program planning
- Child-centered guidance with patience
- Scheduling and activity coordination
- Dependable and consistent work practices
- Adherence to compliance, policies, and safety standards
Organizational Skills
Timeline
SHIFT SUPERVISOR
Starbucks Coffee Company
02.2021 - Current
Elementary Education - English Education
Arizona State University
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