JORDANIA GARCIA
New York,NY
Summary
Experienced customer service professional with a strong commitment to delivering outstanding service and a proven track record of resolving customer inquiries. Skilled in communication and problem-solving, I'm dedicated to ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Live Shopping Streamer
CHC Fashion Group
04.2023 - 09.2023
- Live shopping stream on TIK TOK
- Try on and show products to all viewers
- Engage with viewers and reply to all comments on the platform
- Create video content on the platform and edit photos and video content as needed
- Worked with the live streaming team and shared thoughts and ideas.
Brand Ambassador
Versace
11.2021 - 05.2023
- Documented customer interactions and complaints in a customer relationship management system
- Fulfilled requests by clarifying desired information, completing transactions, and forwarding requests
- Analyzed customer feedback to identify areas of improvement
- Improved call center functionality and service capacity by promptly resolving customer complaints
- Provided accurate and appropriate information in response to customer inquiries.
Teacher Assistant
Raising Hope Daycare
11.2020 - 07.2021
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Sales Associate
Lane Bryant
09.2016 - 06.2018
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Encouraged customers to make additional purchases and suggested relevant items
- Answered customer questions regarding sizing and accessories
- Promoted benefits of store credit cards and customer loyalty programs.
Education
High School Diploma -
Rockaway Collegiate HS
Skills
- Team Collaboration
- Effective Communication
- Attention to Detail
- Activity Planning
- Social Development
- Rapport Building
Personal Information
Title: Customer Service Representative
Timeline
Live Shopping Streamer
CHC Fashion Group
04.2023 - 09.2023
Brand Ambassador
Versace
11.2021 - 05.2023
Teacher Assistant
Raising Hope Daycare
11.2020 - 07.2021
Sales Associate
Lane Bryant
09.2016 - 06.2018
High School Diploma -
Rockaway Collegiate HS
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