Jordan Krueger
Riverside,California
Summary
Dedicated and driven customer service professional with several years in banking, retail and call center work environments.
Overview
5
5
years of professional experience
Work History
Retail Keyholder
GameStop
09.2024 - Current
- Balancing cash registers at end of shift and filling out necessary reports.
- Handle cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Consistently meeting sales goals.
- Managing the store during select business days.
Collections Specialist
Portfolio Recovery Associates
12.2021 - 09.2024
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Managed queue of 100+ accounts daily.
Account Representative
LegalZoom
01.2020 - 12.2021
- Worked remotely
- Maintained strong customer-representative relationships
- Maintained consistent 100 QA score
Education
Master of Science - Entertainment Business
Full Sail University
Winter Park, FL01.2017
Bachelor of Arts - Creative Writing for Entertainment
Full Sail University
Winter Park, FL12.2014
Timeline
Retail Keyholder
GameStop
09.2024 - Current
Collections Specialist
Portfolio Recovery Associates
12.2021 - 09.2024
Account Representative
LegalZoom
01.2020 - 12.2021
Master of Science - Entertainment Business
Full Sail University
Bachelor of Arts - Creative Writing for Entertainment
Full Sail University
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