Jordan Lesch

As a Licensed Transaction Coordinator, I played a key role in managing and streamlining the contract-to-close process for a high-performing brokerage, ensuring seamless transactions and exceptional client experiences.

Key Responsibilities & Achievements:
• Transaction Management: Oversaw the end-to-end coordination of real estate transactions, ensuring compliance with state regulations and company policies.
• Contract Execution & Compliance: Reviewed and processed purchase agreements, listing agreements, and disclosures, ensuring accuracy and timely submission.
• Client & Agent Support: Served as a primary liaison between agents, clients, lenders, and title companies, maintaining clear and efficient communication.
• Process Optimization: Implemented and refined internal workflows to enhance efficiency and organization.
• Technology & CRM Utilization: Leveraged real estate transaction platforms (e.g., CTM, REcolorado, CoStar) to streamline documentation and improve organization.
• Commercial & Residential Support: Assisted with both residential and commercial transactions, ensuring compliance and accuracy while adapting to the unique complexities of commercial deals.
• Training & Support: Provided guidance to agents on best practices, contract requirements, and compliance updates, while also training and mentoring a new Transaction Coordinator to ensure seamless operations.

Notable Successes:
✔ Managed a high volume of real estate transactions, ensuring smooth execution from contract to closing.
✔ Assisted with commercial real estate transactions, gaining experience with lease agreements, zoning regulations, and due diligence processes.
✔ Spearheaded the transition to a paperless transaction system, improving efficiency and reducing administrative workload.
✔ Developed standardized templates and checklists to enhance transaction accuracy and minimize errors.

As an Operations and Transaction Coordinator at Perch Real Estate, I played a key role in managing transactions, supporting day-to-day operations, and enhancing marketing efforts. I worked closely with agents, clients, and vendors to ensure seamless real estate transactions while also assisting with company-wide initiatives.

Key Responsibilities & Achievements:
•Transaction Management: Oversaw active listings for buyers and sellers by tracking deadlines, securing signatures, and ensuring all required documents were completed and filed accurately.
•Listing Coordination: Scheduled and compiled all necessary details for upcoming property listings to support smooth market launches.
•Property Management Support: Managed lease documentation, tracked agreements, and coordinated repairs with vendors to maintain property upkeep.
•Client & Tenant Communication: Acted as a key point of contact, ensuring clients and tenants received the necessary documents, signatures, and information, or were directed to the appropriate team member.
•Marketing & Branding: Created and managed company social media posts, email marketing campaigns, and monthly mailings to past, current, and prospective clients.
•Event Planning: Organized company events and client appreciation gatherings to strengthen relationships and enhance client engagement.
Notable Successes:
✔ Effectively coordinated multiple transactions at once, ensuring compliance, accuracy, and on-time closings.
✔ Assisted in streamlining marketing efforts, increasing engagement through targeted social media and email campaigns.
✔ Played a key role in planning and executing successful client appreciation events, strengthening relationships and brand loyalty.

As a Transportation Data Assistant at Biko Associates, I supported urban planning and transportation research by collecting and analyzing vehicle, bicycle, and pedestrian traffic data. My role involved field observations, data recording, and reporting to assist in infrastructure planning and development.

Key Responsibilities & Achievements:
•Traffic & Pedestrian Data Collection – Conducted on-site observations of vehicle, bicycle, and pedestrian activity during peak morning and evening hours.
•Data Recording & Input – Utilized the Jamar TDC-12 Traffic Data Collector to accurately log observed traffic patterns.
•Quantitative Analysis & Reporting – Compiled collected data and presented findings to my supervisor to support transportation and urban planning projects.
Notable Successes:
✔ Provided accurate traffic and pedestrian data that contributed to potential infrastructure planning decisions.
✔ Successfully operated and maintained data collection equipment, ensuring precise reporting.
✔ Assisted in identifying key traffic trends and movement patterns to support city development efforts.

As a Survey Field Supervisor at FM360, I led data collection efforts across 80 farmers markets in Minnesota, gathering insights from customers, vendors, and market managers to support research on market trends and operations. I also coordinated scheduling, managed interns, and ensured accurate reporting of survey data to improve future market planning.

Key Responsibilities & Achievements:
•Data Collection & Reporting – Conducted surveys with customers, vendors, and market managers, compiling insights to support market research and development.
•Team Leadership & Coordination – Supervised a team of interns, ensuring they effectively communicated project details to vendors and customers.
•Stakeholder Communication – Provided market managers with key survey findings to inform decision-making and improve future market operations.
•Scheduling & Conflict Resolution – Worked closely with my supervisor to adjust survey schedules in response to market closures or team availability challenges.
•Survey Accuracy & Timely Reporting – Ensured data was accurately recorded and reported to my supervisor in a timely manner for further analysis.
Notable Successes:
✔ Gathered and reported key data from 80 farmers markets, helping improve market efficiency and vendor strategies.
✔ Successfully managed a team of interns, ensuring effective outreach and data collection.
✔ Adapted survey schedules to overcome unexpected market closures or staffing challenges, keeping data collection on track.

As a Coach at Hardwood Evolution, I led both the 6th-grade Elite Team and Red Team, helping players develop their skills, confidence, and understanding of the game. My coaching focused on fundamentals, teamwork, and game strategy, creating a competitive yet fun environment where each player could improve and contribute to their team’s success.

Key Responsibilities & Achievements:
•Team Coaching & Development: Ran practices tailored to each team’s skill level, focusing on shooting, ball-handling, defense, and overall court awareness.
•Game Strategy & Execution: Taught offensive and defensive concepts, emphasizing smart decision-making and team play.
•Leadership & Mentorship: Encouraged hard work, discipline, and sportsmanship, building a strong, positive team culture.
•Game Preparation & Management: Organized practices, developed game plans, and coached during games to help both teams compete at their highest level.
•Player Growth: Helped each player improve individually while learning to work together as a team.
Notable Successes:
✔ Coached two competitive 6th-grade boys' teams (Elite Team & Red Team), seeing major growth in their confidence, teamwork, and overall performance.
✔ Created a structured practice approach that balanced fundamentals with competitive play, keeping things fun and engaging.
✔ Built strong relationships with both teams, fostering a positive environment that motivated the players to improve and compete at their best.

As an Administrative and Field Operations Assistant, I supported the team’s sales, marketing, and operational functions to ensure smooth transactions and client engagement. My role combined data analysis, property preparation, and marketing execution to enhance efficiency and team productivity.

Key Responsibilities & Achievements:
•Lead Generation & Data Analysis: Collected and analyzed data from Northstar MLS and BoomTown CRM to identify and generate potential leads for inside and outside sales agents.
•Property Measurements & Appraisal Support: Accurately measured interior and exterior spaces to calculate square footage, ensuring precise property appraisals.
•Marketing & Listing Preparation: Assisted in designing pre-showing brochures, arranging marketing materials for buyers and sellers, and distributing promotional content.
•Team Support & Task Management: Maintained a flexible schedule to assist team members with urgent tasks, reporting directly to the Listing Manager and Marketing Manager for assignments.
•Market Research & Social Media Updates: Compiled and delivered weekly market updates to the team.
Notable Successes:
✔ Assisted in refining lead-generation strategies, improving outreach to potential clients.
✔ Helped create high-quality marketing materials that enhanced the client experience.
✔ Provided timely and accurate market insights through social media updates and internal reporting.

As a Clinical Operations Assistant at GatherWell, I played a key role in ensuring the smooth operation of COVID-19 testing services by assisting with patient testing, lab procedures, and administrative duties. My role balanced patient interaction, data management, and compliance with health regulations to support efficient and accurate testing processes.

Key Responsibilities & Achievements:
•COVID-19 Testing & Lab Support: Administered Antigen and PCR shallow nasal swab tests, ensuring proper technique and patient comfort.
•Sample Processing: Prepared and processed test samples by mixing swabs with Antigen or PCR solutions in the lab, following strict protocols for accuracy and safety.
•Patient Data Management: Verified patient identification, recorded test results, and maintained organized records to ensure compliance with health regulations.
•Results Reporting & Compliance: Submitted daily test results to the Minnesota Department of Health, ensuring accurate and timely reporting.
•Facility & Inventory Management: Assisted with closing procedures, including deep cleaning the lab, securing testing supplies, and preparing for the next day’s operations.
Notable Successes:
✔ Assisted in processing a high volume of tests daily, ensuring quick turnaround times for patients and healthcare providers.
✔ Maintained strict adherence to health and safety protocols, contributing to a safe and efficient testing environment.
✔ Provided clear communication and support to patients, helping them understand testing procedures and results.

As a Barback at Muddy Waters Bar & Grill, I supported bartenders by ensuring the bar remained stocked, organized, and efficient during service. My role involved maintaining inventory, assisting with drink preparation, and providing seamless support in a fast-paced environment.

Key Responsibilities & Achievements:
•Stocking & Inventory Management – Monitored and restocked beer, liquor, wine, garnishes, and ice to maintain smooth bar operations.
•Keg & Bottle Replenishment – Replaced kegs and retrieved liquor bottles as supplies ran low to prevent service delays.
•Glassware & Equipment Maintenance – Washed and restocked glassware, bar tools, and mixing equipment to ensure cleanliness and efficiency.
•Drink Preparation & Customer Service – Assisted in preparing drinks, taking customer orders, and supporting bartenders with any additional tasks as needed.
Notable Successes:
✔ Maintained a well-stocked and organized bar, contributing to a seamless guest experience.
✔ Quickly adapted to high-volume service, ensuring bartenders had everything needed during peak hours.
✔ Provided direct support to bartenders, allowing for faster service and improved customer satisfaction.

As a Food Expeditor at Birch’s Lowertown, I played a crucial role in ensuring a seamless dining experience by managing the efficient flow of orders between the kitchen and front-of-house staff. I worked in a fast-paced, high-volume environment, maintaining quality control and clear communication to ensure that every dish met the restaurant’s standards before reaching the guest.

Key Responsibilities & Achievements:
• Order Accuracy & Quality Control – Ensured that every dish met presentation, temperature, and ingredient specifications before leaving the kitchen.
• Communication & Coordination – Acted as a vital link between kitchen staff and servers, maintaining clear communication to ensure timely and accurate order delivery.
• Efficiency in a Fast-Paced Environment – Managed high-volume service, prioritizing orders and troubleshooting any delays to maintain smooth kitchen operations.
• Problem-Solving & Conflict Resolution – Quickly addressed order modifications, dietary requests, and last-minute changes to ensure customer satisfaction.
• Team Support & Workflow Optimization – Assisted chefs and service staff in streamlining workflow, reducing wait times, and improving overall dining efficiency.

Notable Successes:
✔ Helped improve kitchen-to-table efficiency, reducing order wait times during peak hours.
✔ Maintained exceptional food quality and accuracy, contributing to positive guest experiences and reviews.
✔ Assisted in refining expediting procedures, creating a more organized and efficient communication system between the kitchen and front-of-house team.

At Cahoots Coffee Bar, I created welcoming and personalized experiences for guests while preparing high-quality espresso drinks and maintaining a clean, organized workspace. I took pride in crafting beverages with care and consistency, supporting daily operations, and contributing to the warm, community-focused atmosphere that made Cahoots a local favorite.

Key Responsibilities & Achievements:
• Beverage Preparation & Quality Control – Crafted espresso drinks, teas, and specialty beverages to order, ensuring consistency and presentation met house standards.
• Customer Service & Engagement – Provided friendly, attentive service, often remembering regulars' orders and fostering a sense of community.
• Point of Sale & Cash Handling – Processed orders and payments efficiently while managing opening and closing duties.
• Inventory & Stock Management – Monitored inventory levels, restocked supplies, and communicated needs to ensure smooth daily operations.
• Team Collaboration & Support – Worked closely with team members during high-traffic periods to maintain speed, quality, and a positive atmosphere.

Notable Successes:
✔ Cultivated relationships with regular customers, contributing to the shop’s loyal customer base and welcoming vibe.
✔ Maintained quality and speed during peak hours, helping minimize wait times and enhance guest satisfaction.
✔ Supported seasonal promotions and daily specials by promoting new items and helping the team adjust workflows to accommodate demand.

As a Sales Associate at DSW’s flagship Mall of America location, I provided exceptional customer service in a fast-paced retail environment, assisting guests with product selection, maintaining visual merchandising standards, and supporting daily store operations. I was committed to creating a positive shopping experience while meeting sales goals and promoting customer loyalty.

Key Responsibilities & Achievements:
• Customer Assistance & Sales – Guided customers through product options based on style, fit, and function, helping them find the right shoes and accessories.
• Merchandising & Floor Recovery – Maintained store appearance by organizing displays, replenishing inventory, and ensuring a clean, welcoming environment.
• Product Knowledge – Stayed up to date on product lines, seasonal releases, and promotions to make informed recommendations.
• Point of Sale Operations – Processed purchases, returns, and exchanges efficiently while handling cash and card transactions with accuracy.
• Team Support & Communication – Collaborated with team members during high-traffic periods to maintain smooth operations and excellent customer service.

Notable Successes:
✔ Contributed to consistently meeting or exceeding daily sales goals through attentive customer engagement.
✔ Recognized for providing personalized service and building customer rapport, resulting in repeat business and positive feedback.
✔ Supported successful floor set transitions and promotional rollouts by helping implement visual merchandising updates quickly and accurately.

In my dynamic role at Green Mill, I wore multiple hats to support both front-of-house and off-premise operations. Whether welcoming guests, coordinating food orders, or delivering meals, I provided excellent service and ensured smooth, efficient dining experiences for customers both in-house and at home.

Key Responsibilities & Achievements:
• Delivery Driver – Delivered food orders promptly and courteously, ensuring accuracy, proper handling, and a positive guest experience at the door.
• Expo (Expeditor) – Acted as the communication bridge between the kitchen and servers, managing food orders, verifying presentation and accuracy, and prioritizing time-sensitive tickets.
• Host – Greeted guests with professionalism and warmth, managed seating flow during busy shifts, and maintained waitlists to ensure a smooth front-of-house experience.
• Team Flexibility – Shifted between roles based on business needs, supporting both dine-in and takeout operations with efficiency and a positive attitude.
• Customer Experience – Maintained high standards of hospitality across all roles, helping boost guest satisfaction and returning customer rates.

Notable Successes:
✔ Maintained accurate and on-time deliveries, helping improve customer satisfaction and third-party delivery ratings.
✔ Helped reduce kitchen-to-table delays during peak hours by proactively managing ticket flow and coordinating with cooks and servers.
✔ Supported front-of-house operations during high-traffic events and weekend rushes by stepping into multiple roles as needed.