Jordan M. Myers

• Conducted in-home sales presentations for bath and shower remodels.
• Inspected existing shower or bath and explained market options and materials available for shower/bath remodels.
• Educated customer on install process and material used, and why it's the best option.
• Helped customer design their perfect shower/bath by presenting our different options available, including add-ons.
• Discussed different payment options that are available and help determine which would be best for the customer.
• Close sale on first visit and help facilitate install date with production.

• Conducted in-home inspections to diagnose and document foundation, basement, crawlspace or concrete issues.
• Educated homeowner on issues found during inspection and explained proper solutions.
• Estimated repairs and provided homeowner with job proposals, including detailed drawings and descriptions of work to be completed.
• Closed sales with customers in home; continued follow up with customers that were not able to move forward at time of inspection.
• Collaborated with production to ensure seamless transition for getting work done properly and meet customer's expectations.

McDonald's Business Unit

• Maintained and developed both new and existing customer relationships with McDonald's organizations in North Carolina and South Carolina.
• Accountable for entire sales process for value-added oil management programs, including managing equipment testing processes, customer training, equipment inspection and troubleshooting, selling new products, contract renewals, and cultivating new referrals.
• Worked independently and within the organization to establish selling strategies and tactics that resulted in new account business generation.
• Scheduled and completed weekly prospecting activities that included cold calling and field canvassing; tracked & entered daily sales activities, leads, pipeline into online sales tracking system (Oracle CRM).
• Built & maintained rapport with key individuals at customer locations and within their organizations.
• Managed sales materials, presentations, contracts (new and renewals) and pricing.
• Conducted pre-installation equipment surveys on-site with customer.
• Ensured successful installation and transition of accounts to service team to include accurate and timely completion of all contracts.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Created proposals for new and repeat customer business transactions.

Account Manager (2012-2018)

• Lead account manager for several customers, both large and small.
• Responsible for providing strategic direction, operational oversight and implementing sales initiatives for each customer.
• Build rapport with new customers to strengthen relationships and help grow the business.
• Ran reporting and analytics to determine trends and areas of need or improvement for each customer.
• Met with customers monthly/quarterly to conduct business reviews; met with larger customers annually for strategic planning.
• Lead account manager for Nucor Steel, a top 5 account for the office and top 500 account for C.H. Robinson (over 100,000 total customers).
• Addressed problems with accounting, billing, and service to maintain and enhance client satisfaction.
• Negotiated rates and completed large bids for potential business.
• Created and maintained yearly budgets for larger customers.
• Awarded Team Lead position in 2010, responsibilities included: promoting teamwork and synergies, developing clear understanding of business processes, and help drive efficiencies in daily operations.
• Won “Top Performer” award in 2011 for the office.

Carrier Manager (2008-2012)

• Responsible for targeting and developing new carrier relationships to meet customer needs and expectations.
• Communicated with multiple account managers on status of critical shipments, providing real time updates.
• Conducted business reviews with strategic carriers.
• Responsible for providing same day coverage on critical shipments for top clients.