Jordan Marie Atkinson
Indianapolis,IN
Summary
Driven Customer Support Coordinator with experience as a primary escalation point for high-level client questions, needs, wants, and complaints. Passionate about delivering superior customer interactions by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions. Organized simultaneous office functions and direct administrative personnel to meet needs of working professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Overview
17
17
years of professional experience
Work History
Customer Support Coordinator
Institute Of Multi-Sensory Education
08.2022 - Current
- Collaborated with cross-functional departments to update teams on current products, services and troubleshooting techniques.
- Analyzed reports, surveys and vendor relations and completed support assessments to improve first call resolution.
- Collaborated and maintained communications with sales representatives on customer-related issues.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
- Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
- Managed department call volume of 30+ calls per day and coordinated department schedules to maximize coverage during peak hours.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction
Teacher
Decatur Middle School
07.2020 - 07.2022
- I work with middle school aged students to help them prepare for high school
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
Assistant
Christel House Academy
07.2007 - 02.2020
- I work with younger students who have speech delays and who also have IEPs
- I gave after-school tutoring and made lesson plans that aided in what they needed help with
- Worked with the teachers of the student’s classrooms and “pushed-in” the classrooms during the subjects that needed extra attention.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Proofread and edited documents for accuracy and grammar.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
Education
Bachelor of Arts - English Literature
Anderson University
05.2019
Certificate - Business Analytics
Harvard University Business School Online
Online08.2024
Skills
- Innovative
- Customer Inquiries
- Performance Feedback
- Research
- Staff Support
- Equipment Maintenance
- Customer Satisfaction
- Interdepartmental Collaboration
- Grant Submissions
- Customer Implementation Support
- Billing Problem Resolution
- Emergency Calls
- Account Growth
- Purchasing Quotes
- Selling Skills
- Marketing Strategies
- Price Schedules
- Office Procedures
Timeline
Customer Support Coordinator
Institute Of Multi-Sensory Education
08.2022 - Current
Teacher
Decatur Middle School
07.2020 - 07.2022
Assistant
Christel House Academy
07.2007 - 02.2020
Bachelor of Arts - English Literature
Anderson University
Certificate - Business Analytics
Harvard University Business School Online
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