Jordan "Mimi" Robertson
Yorba Linda
Summary
Dedicated professional with solid background in high-volume professional environments focused on delivering exceptional clerical and operational support. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
In Home Caregiver
Carole Anne Steffen
Colorado Springs
05.2023 - 02.2025
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Assisted clients with proper exercises and rehabilitation.
- Transported clients to doctor's appointments and errands.
- Trained new caregivers in client needs and caregiving standards.
- Encouraged social interaction among clients through conversation or participation in activities.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
- Recognized emergency situations and implemented appropriate procedures.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Performed general administrative tasks, such as answering phones, checking mail, filing paperwork, and ordering supplies.
Equipment Coordinator
Medical Science Center
Colorado Springs
02.2021 - 02.2023
- Assistant to the manager in all areas of the branch she managed
- Maintained relationships with large companies through open communication and availability
- Built and updated spreadsheets for large distributors
- Submitted estimates for service costs to individuals and large companies alike
- Welcomed walk-ins with warmth while providing necessary information
- Organized paperwork in an efficient way to make auditing later on easier
- Arranged pick-ups and drop-offs of official medical equipment all through Colorado
- Relayed status of units in repair to customers
- Ensured the repair of approved units by communicating effectively with warehouse management
- Entered data into accounting software programs such as QuickBooks
- Utilized software programs such as Microsoft Excel and QuickBooks for tracking inventory levels, generating invoices.
- Handled confidential information with discretion and integrity.
- Reserved and managed meeting room availability.
- Handled incoming calls and directed callers to appropriate department or employee.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Assisted with set up for social events and food deliveries.
- Developed positive relationships with internal customers through effective communication techniques.
Manager
Javalato Cafe
Colorado Springs
02.2019 - 03.2021
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and maintained relationships with customers and suppliers through continual communication and personalized service
- Designing menu items, as well as assessing their projected cost/profit margin
- Hosting various community based events to establish as familiarity with the local population
- Restocked display cases with attractive arrangements to promote specialty food items, like bagels and muffins.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Learned every menu item preparation and numerous off-label drinks to meet all customer needs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Recommended products based on solid understanding of individual customer needs and preferences
- Constantly expanded personal knowledge of coffee styles and varieties
- Prepping and portioning out food items to help future shifts prepare orders quicker
- Taking reservations for large parties, as well as setting the menu and preparing the items to ensure a timely service
- Executed promotional campaigns across multiple social media platforms.
- Performed regular maintenance of all social media accounts.
- Openly communicated with owner ideas to help business flourish
- Maintained an accurate cash register system at all times during business hours.
- Provided input into overall restaurant operations including menu design, marketing initiatives, budgeting decisions.
Line Cook/Prep Cook
Pixels Bar/Aurea Vista
Riverside
01.2017 - 10.2017
- Adhered to sanitation policies at all times when handling food products.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
GED -
Access Independent Study
Fullerton, CA05.2013
Some College (No Degree) - Philosophy
Pikes Peak State College
Colorado SpringsSkills
- Medication administration
- Nutritional meal preparation
- Personalized care
- Client confidentiality
- Microsoft Office
- Guest services
- Conflict management
- Restaurant Experience
- Point of Sale
- Social media management
- First aid, CPR, and safety
- Alzheimer's care
- Barista Experience
- Data entry
- Inventory management
- Multi-line phone systems
- Relay hearing-impaired calls
- Transcription and dictation
- Meeting preparation
- Front desk operations
- Customer and client relations
- Sales techniques
- Typing speed accuracy
- QuickBooks usage
- Appointment scheduling
Certification
Food Handler Certification
CPR Certification
First Aid Certification
Additional Information
Completed CPR course, Completed first aid course, Moderate to advanced computer skills, POS experience, Open availability, Love of learning, Cheery disposition, Adept with social media advertising, Dedication to working
References
References available upon request.
Timeline
In Home Caregiver
Carole Anne Steffen
05.2023 - 02.2025
Equipment Coordinator
Medical Science Center
02.2021 - 02.2023
Manager
Javalato Cafe
02.2019 - 03.2021
Line Cook/Prep Cook
Pixels Bar/Aurea Vista
01.2017 - 10.2017
GED -
Access Independent Study
Some College (No Degree) - Philosophy
Pikes Peak State College
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