Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordann Burrell

Mobile,AL

Summary

Reliable and compassionate, with focus on providing excellent patient care and comfort. Knowledgeable about medical terminology and venipuncture techniques, with skills in patient preparation and sample handling. Dedicated to ensuring accurate and efficient specimen collection to support quality patient outcomes. Ready to use and develop venipuncture techniques and patient interaction skills in phlebotomy role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Phlebotomist Technician

USA Hospital
06.2024 - 07.2024
  • Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
  • Upheld HIPAA compliance through careful management of confidential patient records and lab results.
  • Collected blood samples in a high volume setting using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Phlebotomist

Kedplasma
02.2024 - 06.2024
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.

Customer Service Representative

Pilot Catastrophe
09.2021 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Neighborhood Walmart
03.2021 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma -

John L. Leflore High School
Mobile, AL
05-2021

Skills

  • Venipuncture
  • Proper tourniquet use
  • Order of draw
  • HIPAA
  • Recording data
  • Sample and specimen collection
  • Call center experience
  • Complaint resolution

Certification

National Certified Phlebotomy Technician, CPT(AAH)

Timeline

Phlebotomist Technician

USA Hospital
06.2024 - 07.2024

Phlebotomist

Kedplasma
02.2024 - 06.2024

Customer Service Representative

Pilot Catastrophe
09.2021 - 11.2023

Sales Associate

Neighborhood Walmart
03.2021 - 08.2021

High School Diploma -

John L. Leflore High School

Similar Profiles

CREATE PROFILE
Jordann Burrell