Jordanna Samburgh
Gabriels,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Whitewater Rafting Guide
Adirondac Rafting Company
Indian Lake, NY
06.2023 - Current
- Instructed guests in proper safety procedures and equipment usage.
- Organized daily trips, prepared gear, and helped with loading of boats.
- Assisted with launching and docking of rafts as well as paddling instruction.
- Ensured the safety of all participants while on the river.
- Provided detailed tour narration about local history, geology, flora, and fauna.
- Maintained a positive attitude throughout each trip to ensure guests had an enjoyable experience.
- Communicated effectively with other guides for efficient operations.
- Assisted in loading and unloading passengers from buses and vans.
- Cleaned and organized equipment after each tour.
- Checked all safety gear prior to departure for each tour.
Zipline Guide
Experience Outdoors
Lake Placid, NY
05.2023 - Current
- Provided detailed explanation of safety procedures to customers before each tour.
- Assisted customers with zipline harnesses and helmets, ensuring proper fit and comfort.
- Monitored guests during the entire tour, providing guidance and instruction when needed.
- Conducted pre-tour briefings for groups to ensure everyone was aware of all safety protocols.
- Maintained a safe environment by monitoring weather conditions and responding appropriately to any changes in the environment or customer behavior.
- Ensured that all participants met the necessary physical requirements for participation in the tour activities.
- Communicated effectively with other guides, staff members, management, and customers.
- Displayed excellent customer service skills while interacting with guests from various backgrounds and cultures.
- Educated guests on local flora, fauna, geology, history, and culture during tours.
- Responded promptly to emergency situations according to established safety protocols.
Adventure Tour Guide
Thunder Mountain Dog Sled Kennel
Lake Placid, NY
12.2021 - 02.2023
- Lead groups of tourists on a sled dog rides
- Answered questions and concerns customers have
- Provide advice to customers on appropriate clothing and equipment for their adventure tour.
- Answer questions from guests regarding history, geography, culture and customs of the area visited.
- Advise on nearby areas and places to eat, sleep, and continue adventuring.
- Trail maintenance on the frozen lake
Outfitter
St Regis Canoe Outfitters
Saranac Lake, NY
06.2020 - 08.2020
- Assisted customers with selecting the most appropriate outdoor gear for their needs.
- Gave demonstrations on how to use and maintain equipment.
- Ensured store shelves were stocked with a wide variety of merchandise.
- Performed regular maintenance on all rental items, including boats, canoes, kayaks, and fishing rods.
- Provided technical advice on product selection and usage to customers in person or over the phone.
- Maintained records of customer purchases and sales transactions.
- Oversaw daily operations at the outfitter shop including opening and closing procedures.
- Created displays to promote new products or services offered by the outfitter shop.
Maid
Lake Clear Inn
Lake Clear, NY
07.2019 - 08.2019
- Dusted window ledges, wall hangings, and light fixtures.
- Vacuumed carpets and floors.
- Washed windows and walls.
- Removed cobwebs from ceiling corners.
- Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
- Emptied wastebaskets and replaced trash liners.
- Replenished supplies such as soap, toilet paper, tissues.
- Made beds with clean linens.
- Stocked linen closets with fresh towels and bedding.
- Cleaned kitchen appliances such as ovens, microwaves.
- Assisted with laundry duties as needed.
Education
Bachelor of Arts - Environmental Studies
St. Lawrence University
Canton, NY05-2027
High School Diploma -
Saranac Lake High School
Saranac Lake, NY06-2023
Skills
- Marketing abilities
- Basic repair skills
- Route Planning
- Emergency Preparedness
- CPR training
- Group management
- Client Relationship Management
- Tourism Management
- Group Tours
- Problem-Solving
- Weather Assessments
Certification
NYS Guide License - Issued June 2023
First Aid Certification - Issued May 2023
CPR/AED Certification - Issued May 2023
Affiliations
- Hiking
- Canoeing
- Reading
- Playing piano
- Hammocking
- Traveling
Timeline
Whitewater Rafting Guide
Adirondac Rafting Company
06.2023 - Current
Zipline Guide
Experience Outdoors
05.2023 - Current
Adventure Tour Guide
Thunder Mountain Dog Sled Kennel
12.2021 - 02.2023
Outfitter
St Regis Canoe Outfitters
06.2020 - 08.2020
Maid
Lake Clear Inn
07.2019 - 08.2019
Bachelor of Arts - Environmental Studies
St. Lawrence University
High School Diploma -
Saranac Lake High School
NYS Guide License - Issued June 2023
First Aid Certification - Issued May 2023
CPR/AED Certification - Issued May 2023
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