Jordanne Richards
Student
Marietta,GA
Summary
Methodical Civil Engineering Intern possessing excellent computer skills and proficiency in AutoCAD, Microsoft Office and ArcGIS. Hardworking and independent individual skillful in assisting on site visits to verify and document conditions and compiling construction documents. Offering diverse and solid technical skills coupled with complete knowledge of relevant legislation. Dedicated to using critical thinking and innovative design abilities to assist in developing successful public works projects.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Assistant
Southeast Podiatry
Marietta, GA
10.2020 - Current
- Supported office staff and operational requirements with administrative tasks to alleviate workload by 25%-50%.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Scheduled patient appointments daily and placed reminder calls to deliver exceptional customer experience.
Lead Customer Service Representative
Arkle Veterinary Care
Smyrna, GA
09.2017 - 12.2020
- Planned schedules and workflows based on expected customer demands.
- Improved overall efficiency 25% by anticipating needs and providing outstanding support.
- Resolved concerns with products or services to help with retention and drive sales.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Processed 200 invoices each week.
Education
Bachelor of Science - Civil Engineering
Kennesaw State University
Kennesaw, GA 08.2020 - Current
Bachelor of Science - Geospatial Sciences
Kennesaw State University
Kennesaw, GA 08.2020 - Current
Associate of Science - Drafting Technology
Chattahoochee Technical College
Marietta 08.2017 - 05.2020
Skills
AutoCAD
Timeline
Administrative Assistant
Southeast Podiatry
10.2020 - Current
Bachelor of Science - Civil Engineering
Kennesaw State University
08.2020 - Current
Bachelor of Science - Geospatial Sciences
Kennesaw State University
08.2020 - Current
Lead Customer Service Representative
Arkle Veterinary Care
09.2017 - 12.2020
Associate of Science - Drafting Technology
Chattahoochee Technical College
08.2017 - 05.2020
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