Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber M Lopez

Coachella,CA

Summary

Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

2010
2010
years of professional experience

Work History

Shopping Concierge

Westfield Mall
Palm Desert, California
11.2007 - 06.2009
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Ensured adherence to brand guidelines set forth by corporate marketing and branding studio.
  • Contact/liaison for all tenant interests in marketing and advertising throughout center to enhance traffic and sales.
  • Help Marketing Director with special projects as assigned.

Administrative Medical Assistant Extern

Premium Vision Care
Indian Wells, California
  • Greeted patients and scheduled appointments.
  • Maintained patient records, including medical histories and insurance information
  • Answered telephones, directed calls, and took messages.
  • Organized filing systems to store patient data securely.

Education

Certificate - Administrative Medical Assistant

Milan Institute
09-2012

High School Diploma -

Coachella Valley High School
Thermal, CA
06-2002

Skills

  • MS Word, Outlook and Excell
  • Patient consent forms
  • Customer Service Skills
  • Medical Law & HIPAA
  • Medical Terminology
  • Insurance Billing & Coding
  • Office Procedures
  • Filing Alpha & Numeric
  • Medical/Dental laws & ethics

Timeline

Shopping Concierge

Westfield Mall
11.2007 - 06.2009

Administrative Medical Assistant Extern

Premium Vision Care

Certificate - Administrative Medical Assistant

Milan Institute

High School Diploma -

Coachella Valley High School
Amber M Lopez