Jordann N. Swann
Experienced Executive Support And Event Specialist
Middle River,MD
Summary
Versatile and experienced executive support associate practiced at aligning diverse personnel to exceed prescribed business goals. Creates laser-focused task groups skilled in handling complex projects through careful delegation and collaboration. Additionally, well versed in the coordination of large scale corporate events for up to 1,000 attendees - to include acting as a vendor, speaker and social event liaison to Executive leadership teams.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
SENIOR PROJECT COORDINATOR
MARRIOTT INTERNATIONAL
01.2022 - Current
- Evaluated project performance upon completion to identify areas for improvement in future initiatives.
- Responsible for onboarding, access requests and training for all new members within the Global Design team within the US & Canada region
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Planned and executed quarterly events for a department of 100+ associates
- Created and distributed standard operating procedures as company objectives and actions evolved
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed creative event themes that captured audience interest and drove engagement throughout the program.
- Reduced project timelines through effective delegation of tasks and monitoring progress to ensure timely completion.
PROJECT MANAGER
HUDSON GLOBAL SCHOLARS
02.2020 - 01.2022
- Provide executive support to the Executive Vice President of Global Business Development
- Provide additional support to Vice President of Sales, Vice President of Marketing and the Executive Assistant to the CEO
- Created a centralized database for all sales clients and prospects, responsible for accurate contact reconciliation
- Responsible for onboarding, access requests and training for all new members within the Business Development team
- Planned and executed monthly events for a department of 30+ associates
- Created filing system within MS SharePoint to house legal and employment contracts – scheduled reminders for renewals
- Managed executive calendars, travel, daily communications as well as monthly expenses for 4-5 executive team members
- Created current organizational charts monthly and presented to executive staff
- Created and documented onboarding procedures prior to Human Resource team build out
- Created and distributed standard operating procedures as company objectives and actions evolved
- Tracked and provided detailed reporting on sales targets and progress for a team of 10 sales executives
- Processed enrollments for 50+ schools globally to ensure sales team met required targets.
SENIOR ADMINISTRATIVE ASSISTANT
MARRIOTT INTERNATIONAL
11.2018 - 02.2020
- Provided executive support to the Senior Vice President of Compensation and Benefits
- Provided additional support to the VP of Benefits, VP of International Benefits, VP of Global Compensation and VP of Finance
- Prepared and provided Board members with materials and presentations for review with CEO and Mr
- Marriott
- Planned and executed quarterly events for a department of 80+ associates
- Planned, managed and executed annual all hands meeting – an event spanning over three days
- Managed executive calendars, travel, daily communications as well as monthly expenses
- Created and distributed expense reports, meeting presentation materials, current organizational charts, monthly
- Create and implement formal onboarding notifications for a department of 80+ employees
- Acted as a liaison between internal administrative team
- Main point of contact for scheduling and room reservations
- Managed personal work as needed for the VP of Benefits.
SENIOR PROJECT MANAGER
RSM US, LLP
05.2018 - 11.2018
- Provided project support to the Lead Tax Principal for the Houston Metro area
- Handled all internal events, retreats, catering and travel
- Lead for client document processing and IRS submissions
- Managed executive calendars, travel, daily communications as well as monthly expenses
- Created and distributed expense reports, meeting presentation materials, current organizational charts, daily
- Created reporting presentation for Lead Tax Team
- Prepared and provided executive leadership with materials and presentations for review
- Provided detailed reporting to internal teams and performed multiple quality assessment checks throughout the projects.
SENIOR ADMINISTRATIVE ASSISTANT
MARRIOTT INTERNATIONAL
04.2017 - 05.2018
- Provided executive support to the Vice President of Global Talent Acquisition and Employer Brand
- Participated in I-9 verifications and audits for properties across the US
- Maintained associate outreach and benefit sales records – enrolled over 200 associates in upgraded benefits packages
- Managed personal work as needed for the VP of Global Talent Acquisition and Employer Brand
- Partnered with executive counterparts, direct reports, and managers to effectively support various departments
- Managed executive calendars, travel, daily communications as well as monthly expenses
- Created and distributed expense reports, meeting presentation materials, current organizational charts, daily
- Created reporting presentation for Global Talent Acquisition and provided monthly updates to the senior leadership team
- Prepared and provided executive leadership with materials and presentations for review with company Chief Human Resources Officer
- Created and implemented formal onboarding notifications for a department of 80+ employees
- Acted as a liaison between internal administrative team
- Main point of contact for scheduling
- Provided detailed reporting to internal teams and performed multiple quality assessment checks throughout the project.
SENIOR ADMINISTRATIVE ASSISTANT
PATIENT CENTERED OUTCOMES RESEARCH INSTITUTE (PCORI)
03.2016 - 04.2017
- Provided administrative support to the Senior Director of Merit Review
- Responsible for coordinating sales, conference registrations, travel and lodging for 500+ attendees
- Secured standing contracts with an average of 3-4 new venues per month
- Lead for 3-4 nationwide events each month
- Responsible for conducting site visits and vetting potential locations for future events and meetings
- Responsible for negotiation rooming and meeting contracts – lead for on and offsite logistics
- Responsible for creating procurement packages for travel, hotel conferences as well as company sponsored meals and events
- Managed registration and help desk for events with 20-300 attendees
- Managed receipt and dissemination of all documentation required for grant application process
- Assisted with planning and execution of monthly Selection Committee meetings
- Managed on and off-site meetings of 50+ attendees with partnership of travel department
- Managed executive calendar, travel, daily communications as well as monthly expenses
- Prepared and presented presentations using various media to Merit Review and Science department
- Created and distributed expense reports, meeting presentation materials, current organizational charts
- Trained for and provided coverage in all duties for the vacant Program Administrator role
- Acted as a liaison between vendors and internal Science teams
- Main point of contact for all internal escalations.
EXECUTIVE ASSISTANT
INOVALON (FORMERLY MEDASSURANT)
03.2012 - 02.2016
- Created reporting system for Facilities/Operational Excellence and provided monthly operation metrics to the executive leadership team
- Assisted with planning and execution of annual meetings – to include managing travel and lodging for 1,000+ out of state attendees
- Managed and provided executive support to the Chief Technology Officer and Chief Financial Officer
- Partnered with executive counterparts, direct reports, managers and other team members to effectively support various departments
- Managed on and off-site meetings of 50+ attendees with partnership of travel department
- Managed executive calendars, travel, daily communications as well as monthly expenses
- Prepared and presented presentations using various media to department and Executive Team
- Prepared and provided executive leadership with materials and presentations for review with company Chief Operation Officer
- Trained for and provided coverage in all administrative duties (as needed) for the department Administrative Assistant
- Responsible for researching and creating an internal procurement team allowing the department to eliminate the need for outsourcing
- Created and implemented formal processes and procedures for a department of 30+ employees
- Lead Analyst for design and implementation of department SharePoint intranet
- Supported Client Service Managers with weekly client reporting and aided with client correspondence and interaction.
Education
BUSINESS MANAGEMENT
UNIVERSITY OF MARYLAND, GLOBAL CAMPUS
College Park, MD 01.2022 - Current
Skills
Vendor Relations
Stakeholder Relations
Agile Methodologies
Interpersonal Communication
Resource Coordination
Workflow Management
Administrative Management
Adaptability and Flexibility
Budget Development
Vendor Relations
Proficiencies
91wpm, Various CRM Suites, Microsoft 365, MS Office including Excel, Visio, SharePoint, OneNote, Loop and OneDrive, MS Project, PeopleSoft, Concur, QuickBooks, Adobe Creative Suite, Lotus Notes, SalesForce, MS Access
Timeline
BUSINESS MANAGEMENT
UNIVERSITY OF MARYLAND, GLOBAL CAMPUS
01.2022 - Current
SENIOR PROJECT COORDINATOR
MARRIOTT INTERNATIONAL
01.2022 - Current
PROJECT MANAGER
HUDSON GLOBAL SCHOLARS
02.2020 - 01.2022
SENIOR ADMINISTRATIVE ASSISTANT
MARRIOTT INTERNATIONAL
11.2018 - 02.2020
SENIOR PROJECT MANAGER
RSM US, LLP
05.2018 - 11.2018
SENIOR ADMINISTRATIVE ASSISTANT
MARRIOTT INTERNATIONAL
04.2017 - 05.2018
SENIOR ADMINISTRATIVE ASSISTANT
PATIENT CENTERED OUTCOMES RESEARCH INSTITUTE (PCORI)
03.2016 - 04.2017
EXECUTIVE ASSISTANT
INOVALON (FORMERLY MEDASSURANT)
03.2012 - 02.2016