Jordan Orndorff
Winchester,VA
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
8
8
years of professional experience
Work History
Receptionist
Quality Inn Hotel
10.2023 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
Hotel Receptionist, Waitress and Hotel Housekeeper
Capon Springs and Farms
04.2023 - 11.2024
- Demonstrated adaptability during peak periods or unexpected staffing shortages by effectively handling multiple tasks simultaneously without compromising service quality.
- Managed difficult guest situations with empathy and professionalism, finding resolutions that met both guest needs and hotel guidelines.
- Developed proficiency in the use of industry-specific software programs, ensuring accurate and efficient management of guest records and reservations.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
Preschool Teacher
Training His Tots Daycare
06.2016 - 08.2023
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Developed weekly lesson plans and activities to engage children and promote learning.
Front Office Manager
Rankin Physical Therapy
08.2018 - 10.2020
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.
- Managed complex patient interactions with empathy and professionalism, ensuring a positive experience during their visit.
Education
No Degree - Business Management
King University
Bristol12-2017
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Multi-line telephone operation
- Office equipment operations
Timeline
Receptionist
Quality Inn Hotel
10.2023 - Current
Hotel Receptionist, Waitress and Hotel Housekeeper
Capon Springs and Farms
04.2023 - 11.2024
Front Office Manager
Rankin Physical Therapy
08.2018 - 10.2020
Preschool Teacher
Training His Tots Daycare
06.2016 - 08.2023
No Degree - Business Management
King University