Jordan Paige Pasternak
Germantown,MD
Summary
With a proven track record at Holiday Inn Express & Suites, I bring unmatched dedication to every opportunity, consistently going above and beyond to excel in guest service, operational efficiency, and team leadership. My ability to foster welcoming environments, streamline operations, and mentor teams has resulted in consistently high guest satisfaction and improved workplace efficiency.
As a service-oriented hospitality professional, I specialize in team leadership, problem-solving, and adaptability, ensuring seamless guest experiences in fast-paced environments. I have successfully managed guest services, housekeeping teams, and event coordination, maintaining high standards and exceeding expectations. With a strong foundation in conflict resolution, communication, and customer relations, I take pride in building long-lasting guest loyalty and delivering exceptional service.
Whether optimizing policies, enhancing operational systems, or leading high-performing teams, I fully commit to every role, ensuring that both guest experiences and business objectives are elevated. My strategic mindset, attention to detail, and passion for hospitality drive my ability to lead with confidence and efficiency.
Overview
6
6
years of professional experience
Work History
Guest Service Supervisor, Housekeeping Manager
Holiday Inn Express And Suites
07.2021 - 02.2025
- Trained and mentored new hires, ensuring they fully understood front desk procedures, guest service standards, and operational protocols.
- Answered all phone calls promptly and professionally, assisting guests with inquiries, reservations, and service requests.
- Made and canceled reservations while ensuring guests were informed of all amenities, operating hours, and policies, providing confirmation or cancellation details via email and phone.
- Maintained accurate guest stay details and billing by applying correct codes, verifying charges, and ensuring seamless transactions.
- Authorized credit cards and clearly explained varying rate structures, payment types, and policies to guests.
- Designed and implemented organizational tools, including forms and charts, to enhance efficiency and streamline operations for all employees.
- Managed, organized, and filed all billing, tax, and sales paperwork, ensuring compliance and easy retrieval when needed.
- Maintained a fully stocked, clean, and organized snack shop, ensuring an inviting experience for guests.
- Supervised housekeeping staff, ensuring rooms were cleaned efficiently and met quality standards through thorough inspections and hands-on support.
- Assisted in optimizing the speed and quality of housekeeping operations, maintaining high cleanliness standards throughout the property.
- Served as a banquet hall server, setting up and breaking down tables, arranging elegant place settings, and delivering exceptional service during events.
- Provided warm, professional, and welcoming service at all times, enhancing the guest experience with a friendly and accommodating demeanor.
Catering Staff Member, Banquet Server
JAM Catering
04.2021 - 07.2021
- Provided warm, attentive service, fostering a welcoming and heartfelt atmosphere where guests felt cared for and created meaningful and lasting memories.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Received and communicated guest appetizer, entree, & dessert orders to the chef, ensuring accurate and efficient service with keen attention to detail.
- Assisted chefs with food preparation Monday through Friday, ensuring quality and precision, and contributed to food presentation and service at events on weekends with strong focus and presentation expertise
- Set up, arranged, and dismantled tables and seating before and after the event.
- Carefully curated table settings with precision, ensuring each element—napkins, utensils, glassware, and dishware—was elegantly positioned to enhance the refined dining experience.
Host, TO-GO, Server, Expo
Applebee's Neighborhood Grill & Bar
01.2020 - 04.2021
- Efficiently organized seating arrangements to accommodate large parties and special requests while managing reservations to optimize capacity and minimize wait times.
- Provided a warm and professional welcome, ensuring a positive first impression and exceptional guest experience.
- Assisted guests with menu recommendations, enhancing their dining experience with knowledgeable suggestions.
- Quickly resolved guest concerns, maintaining a positive and inviting atmosphere.
- Maintained a clean, organized, and aesthetically pleasing dining environment to enhance ambiance.
- Delivered attentive and personalized service, consistently improving overall guest satisfaction.
- Collaborated effectively with team members and management to ensure smooth restaurant operations.
- Upheld cleanliness standards by promptly addressing spills, resetting tables, and keeping the front lobby well-stocked and presentable.
- Trained new hostesses on customer service best practices and restaurant policies, ensuring consistent service quality.
- Completed daily side work, opening, and closing duties with precision and reliability.
- Cross-trained in multiple restaurant roles, including host, server, sanitization specialist, expo-line, and to-go stations, ensuring operational versatility.
- Efficiently handled pick-up and curbside orders, ensuring accuracy and timely delivery.
- Processed payments, accurately input orders into the POS system, and managed cash and card transactions.
- Consistently upheld company standards and policies, contributing to the restaurant’s strong reputation among guests and peers.
Guest Sales Associate
European Wax Center
11.2019 - 03.2020
- Drove sales and guest retention by upselling and cross-selling products, leading to increased revenue and a loyal customer base.
- Managed reservations and cancellations, efficiently handling all phone inquiries while providing guests with accurate information on hours of operation, pricing, and specialist recommendations.
- Regularly conducted inventory checks to ensure accurate stock levels and efficient replenishment.
- Maintained a clean, organized, and welcoming store environment to enhance the guest experience.
- Adapted communication style to meet individual guest needs, ensuring clear understanding of product benefits and services.
- Processed cash register transactions with accuracy, adhering to proper cash-handling procedures.
- Assisted a high volume of guests daily with a positive attitude and a strong commitment to customer satisfaction.
Host, TO-GO, Server, Maintenance
Red Robin
12.2018 - 11.2019
- Warmly welcomed guests, creating a positive and inviting first impression to enhance their dining experience.
- Maintained composure in high-pressure situations, effectively managing large parties and unexpected challenges during peak hours.
- Provided guests with accurate information on restaurant hours, seating availability, and menu options.
- Efficiently handled reservations and to-go orders, ensuring accuracy, clear communication, and realistic wait time estimates.
- Built strong guest relationships, fostering repeat business and improved customer retention.
- Promptly greeted and seated guests, optimizing table flow and enhancing overall customer satisfaction.
- Arrived before opening to complete deep cleaning and maintenance tasks, including bathroom sanitization and carpet shampooing, to uphold cleanliness standards.
- Assisted with opening and closing procedures, ensuring seamless restaurant operations and a well-prepared dining environment.
Education
High School Diploma -
PA Cyber Charter School
Springfield, PA06-2019
Skills
- Exceptional Guest Service – Delivered warm, professional, and welcoming service, ensuring a positive experience for all guests
- Strong Communication – Efficiently handled phone inquiries, reservations, and cancellations while clearly explaining rates, policies, and amenities
- Training & Mentorship – Trained and guided new hires, ensuring they understood front desk operations and service standards
- Operational Efficiency – Maintained accurate billing, guest stay details, and payment authorizations to ensure seamless transactions
- Organizational Excellence – Developed forms, charts, and systems to improve workflow, efficiency, and team coordination
- Event & Banquet Service – Set up, arranged, and broke down banquet tables with precision, ensuring high-quality presentation and service
- Leadership & Team Support – Managed and supported housekeeping staff, ensuring efficiency, quality, and timeliness in room preparation
- Attention to Detail – Ensured accuracy in billing, guest communications, housekeeping inspections, and event setups
- Time Management – Balanced multiple responsibilities, from front desk operations to event service, while maintaining high performance
- Commitment to Cleanliness – Upheld high housekeeping and food service standards through hands-on support and detailed inspections
- Inventory & Stock Management – Maintained a well-stocked, clean, and organized snack shop for guest convenience
- Dedication & Loyalty – Consistently demonstrated reliability, commitment, and a strong work ethic in every role
- Problem-Solving – Quickly addressed guest concerns, operational challenges, and service needs with efficiency and professionalism
- Presentation & Aesthetic Awareness – Curated elegant table settings and maintained a refined dining atmosphere
Timeline
Guest Service Supervisor, Housekeeping Manager
Holiday Inn Express And Suites
07.2021 - 02.2025
Catering Staff Member, Banquet Server
JAM Catering
04.2021 - 07.2021
Host, TO-GO, Server, Expo
Applebee's Neighborhood Grill & Bar
01.2020 - 04.2021
Guest Sales Associate
European Wax Center
11.2019 - 03.2020
Host, TO-GO, Server, Maintenance
Red Robin
12.2018 - 11.2019
High School Diploma -
PA Cyber Charter School
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