Jordan Kochendorfer
East Bethel,MN
Summary
Trustworthy in working with customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Teller
Minnco Credit Union
10.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches daily.
- Educated customers on use of banking website and mobile apps.
- Boosted cross-selling of bank products by identifying customer needs during transactions.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
Bartender
Dugout Bar & Grill
08.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
CAP 2 Supervisor
Walmart
11.2019 - 04.2020
- Enhanced team efficiency by streamlining processes and implementing new inventory management techniques.
- Optimized productivity by closely monitoring employee performance and providing constructive feedback.
- Exceeded departmental goals by motivating employees to meet or surpass individual performance targets consistently.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Handled day-to-day receiving overseeing more than 3,000 packages per day.
Support Manager
Walmart
04.2019 - 11.2019
- Managed daily operations to ensure smooth functioning of every department.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
Bookkeeping Assistant
Cub Foods
10.2018 - 04.2019
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Ensured accurate recording of financial transactions by meticulously entering data into accounting systems.
- Reduced errors in financial records by conducting thorough audits and identifying discrepancies.
- Generated financial reports and summaries for management review.
- Oversaw cash handling, daily financial reporting, and reconciling discrepancies for accurate bookkeeping.
- Monitored in-house inventory and performed basic bookkeeping tasks.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
Customer Service Manager
Cub Foods
11.2016 - 04.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Improved team morale by establishing recognition program for exceptional customer service.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Business
Anoka Ramsey Community College
Coon Rapids, MNSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Cash handling and management
- Reliable
- Honest and dependable
Certification
Public Notary of Minnesota
Timeline
Teller
Minnco Credit Union
10.2024 - Current
Bartender
Dugout Bar & Grill
08.2020 - Current
CAP 2 Supervisor
Walmart
11.2019 - 04.2020
Support Manager
Walmart
04.2019 - 11.2019
Bookkeeping Assistant
Cub Foods
10.2018 - 04.2019
Customer Service Manager
Cub Foods
11.2016 - 04.2019
No Degree - Business
Anoka Ramsey Community College
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