Jordan Shelah Murray
Dublin, Ireland
Summary
Dynamic Content Operations Manager at iSpot.tv with 5+ years Expertise in Content Operations, Paid Media Metadata SEO and Data Analytics. Proven track record in enhancing Ad discoverability and optimizing performance metrics. Skilled in cross-functional collaboration and team leadership, driving impactful strategies that improve ROI and ensure compliance with industry standards.
Overview
8
8
years of professional experience
Work History
Content Operations Manager
iSpot.tv
Dublin, Ireland
01.2024 - Current
- Linear and CTV Ads Database and Backlog Management.
- Metadata SEO for high-impact TV ads, including Super Bowl prime-time spots, boosting discoverability and search performance.
- Managed Senior Content Editors to ensure accurate tagging and ingestion of Linear and CTV Paid Media Content into iSpot’s proprietary database.
- Audited daily schedules across major US TV channels; identifying gaps in ad airings, and optimizing visibility.
- Quality analysis and RCA on insights data for top U.S. advertisers, ensuring accuracy and actionable reporting.
- Quality analysis of content editing and data labeling.
Risk Prevention Market Specialist, UKI
Meta
Dublin, Ireland
05.2022 - 08.2023
- Led end-to-end rollout of EU DSA, Irish OSMR, and UK Online Safety Bill; conducted gap assessments and briefed leadership on compliance strategy.
- Managed cross-functional teams and engineered scalable solutions to meet regulatory requirements; built priority frameworks for urgent needs.
- Supporting and reporting to C-level executives in a fast-paced environment
- Drove global and local policy improvements
- Optimized automation tools to enforce policy at scale, saving 1K+ hours/month in manual bandwidth.
Quality Analyst - Content Moderation
Covalen
Dublin, Ireland
11.2020 - 05.2022
- Measured performance against business standards and market needs; delivered actionable insights through trend analysis and reporting.
- Built real-time dashboards and implemented data quality checks, reducing reporting errors by 77%.
- Monitored reviewer performance and led targeted training to improve quality outcomes.
- Reviewed reported content with precision
Senior Receptionist and Booking Administrator
Hotel St George
Dubin, Ireland
06.2017 - 01.2020
- Handled guest inquiries, complaints, and requests with professionalism and empathy.
- Coordinated room assignments and maintained accurate reservation records daily.
- Managed phone communications, directing calls and providing information to guests.
- Processed payments and managed billing inquiries with accuracy and attention to detail.
Education
Bachelor of Arts - World Religion With English Literature
Trinity College Dublin
Dublin, Ireland05-2019
Skills
- Risk Analytics
- Content Management
- Data Analytics
- Quality Assurance
- Cross-functional Collaboration
- Policy Development
- Team Leadership
- Paid Media Strategy
- Search Engine Optimization
- Stakeholder Engagement
Languages
Irish
Professional
Spanish
Limited
References
References available upon request.
Timeline
Content Operations Manager
iSpot.tv
01.2024 - Current
Risk Prevention Market Specialist, UKI
Meta
05.2022 - 08.2023
Quality Analyst - Content Moderation
Covalen
11.2020 - 05.2022
Senior Receptionist and Booking Administrator
Hotel St George
06.2017 - 01.2020
Bachelor of Arts - World Religion With English Literature
Trinity College Dublin
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