Jordan Skannal
Pomona,CA
Summary
Dedicated worker with excellent communication, time management, and computer skills. I am aiming to leverage my abilities to fill the vacancy at your company successfully. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Authorized to work in the US for any employer
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal
09.2023 - Current
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle and by foot.
- Responded quickly to emergency situations to assess and deflect issues.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Veterinary Assistant Internship
VCA La Mirada
09.2023 - 09.2023
- Feed, bathe, and exercise animals
- Clean and disinfect cages, kennels, and examination and operating rooms
- Restrain animals during examination and laboratory procedures
- Administer medications.
Volunteer Worker
Los Angeles County Animal Shelter
06.2021 - 08.2023
- Fed and watered animals according to schedules and feeding instructions
- Performed animal grooming duties, such as washing, brushing, clipping and trimming coats, cutting nails and cleaning ears
- Did facility laundry and cleaned, organized, maintained and
- Walked dogs according to schedule and logged it on a chart.
Remote Customer Service Representative
ManpowerGroup
02.2021 - 03.2023
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Kennel Attendant
West La Doggy Day Care and Pet Shop
01.2020 - 02.2021
- Maintain fish tanks and animal habitats, Assist any customers needs or wants
- Maintain sale animal exhibits including reptiles, small mammals,birds , and fish.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Receptionist
Joyful Paws Pet Hotel & Daycare
01.2020 - 12.2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled assignments independently with good judgement and critical thinking skills.
- Tracked important information in Microsoft programs like excel spreadsheets and ran reports or generated graphs using data.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Associate's degree - Veterinary Technology
Mt San Antonio College
Pomona, CA07.2024
Certification of Completion - Veterinary Asistant
Loyola Marymount University
Los Angeles09.2021
High School Diploma -
Centennial High School
Compton, CA02.2016
Skills
- Highly proficient in using software programs such as PowerPoint, excel, word, and various applications
- Problem-solving abilities
- Able to navigate multiple applications, while multitasking, in a fast-paced environment
- Practice good listening skills
- Animal Restraint
- Ability to adapt to changes
- Strong customer service and communication skills
- High energy, enthusiastic, and dependable
- Detail Oriented
- Pet Grooming
- Animal Handling
Certification
- Food Handler Certification, 08/2023, 08/2025
- Certified First Aid & CPR
- Guard Card, 08/2023, 08/2025
- Certificate of Completion in Veterinary Assistant Program, 09/2020, Present
- Driver's License, 02/2021, 02/2025
Assessments
- Scheduling, Proficient, 01/2023, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Customer focus & orientation, Proficient, 01/2023, Responding to customer situations with sensitivity
- Work style: Reliability, Proficient, 03/2023, Tendency to be reliable, dependable, and act with integrity at work
- Call center customer service, Proficient, 01/2023, Demonstrating customer service skills in a call center setting
- Sales skills, Proficient, 01/2023, Influencing and negotiating with customers
- Work motivation, Proficient, 06/2023, Level of motivation and discipline applied toward work
- Sales fit, Proficient, 03/2023, Measures the traits that are important for success in sales positions
- Customer service, Proficient, 01/2023, Identifying and resolving common customer issues
Timeline
Security Guard
Allied Universal
09.2023 - Current
Veterinary Assistant Internship
VCA La Mirada
09.2023 - 09.2023
Volunteer Worker
Los Angeles County Animal Shelter
06.2021 - 08.2023
Remote Customer Service Representative
ManpowerGroup
02.2021 - 03.2023
Kennel Attendant
West La Doggy Day Care and Pet Shop
01.2020 - 02.2021
Receptionist
Joyful Paws Pet Hotel & Daycare
01.2020 - 12.2020
Associate's degree - Veterinary Technology
Mt San Antonio College
Certification of Completion - Veterinary Asistant
Loyola Marymount University
High School Diploma -
Centennial High School