Jordan T. Savage
Greenville,South Carolina
Summary
Professional experience focused within the IT industry holding a variation of internal and client-facing roles. Specialized in advising clients on how to get the best out of their technology, technology education, and troubleshooting issues when that technology fails to do its job.
Overview
7
7
years of professional experience
Work History
Technical Support /Upgrade Engineer Team Lead
Dell Technologies
07.2022 - Current
- Performed remote upgrades for unstructured data storage systems (Isilon/PowerScale) and SAN switches (Brocade & Cisco), ensuring minimal disruption and optimal performance.
- Executed comprehensive health checks pre- and post-upgrade to proactively identify bugs, performance bottlenecks, and potential risks.
- Collaborated closely with clients to understand system goals, provide tailored recommendations, and implement solutions that minimized downtime during maintenance windows.
- Utilized Unix-based command-line tools to efficiently manage and troubleshoot Isilon/PowerScale storage systems and Connectrix SAN switches.
Senior IT Research & Support Specialist
Gartner
01.2022 - 07.2022
- Delivered strategic guidance to clients by identifying technology solutions that drive business efficiency and growth, with a focus on knowledge transfer and user enablement.
- Provided specialized support to U.S. Federal Government clients, incorporating training and education as part of service delivery to ensure long-term success.
- Designed, presented, and facilitated engaging training sessions for associates on advanced troubleshooting methodologies and complex topics such as Outsourced IT Services and Software Licensing & Procurement.
- Partnered with management to mentor and coach team members, developing personalized training plans to close knowledge gaps and support individual career growth.
IT Research & Support Specialist
Gartner
10.2018 - 01.2022
- Diagnosed and resolved a wide range of network-related issues, including Wi-Fi, Ethernet, mobile hotspot, and VPN connectivity, ensuring minimal disruption to end users.
- Supported the rollout of pilot programs aimed at optimizing internal processes and improving day-to-day efficiency within the Research & Advisory business unit.
- Collaborated with cross-functional teams—including sales, service, and Gartner’s analyst community—to deliver exceptional technical support and align IT solutions with client objectives.
Education
Bachelor of Science - Operations Management And Supervision
Florida SouthWestern State College
Fort Myers, FLSkills
- Comptia A, Network & IT Operations Certified
- ITIL 4 Foundation & Dell Information Storage Management Certified
- Thorough troubleshooting skills
- Self-motivated
- Cross-Functional collaboration
- Diagnose various issues related to enterprise software & hardware & network-related issues
- Keen attention to detail and documentation
- Versed in Windows 10, Windows 11 & MacOS
- Proficient in UNIX-based command line
- Communicative & client-centric mindset
Accomplishments
- Proven track record in implementing multiple pilot projects that have successfully driven more efficient processes across various business units.
- Acknowledged within several internal recognition award programs for going "above and beyond" and helping to continually drive client retention & value.
- Supervised and lead teams of 15-20 individuals with a proven and successful track record.
Timeline
Technical Support /Upgrade Engineer Team Lead
Dell Technologies
07.2022 - Current
Senior IT Research & Support Specialist
Gartner
01.2022 - 07.2022
IT Research & Support Specialist
Gartner
10.2018 - 01.2022
Bachelor of Science - Operations Management And Supervision
Florida SouthWestern State College
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