Jordan Westerfield
Placentia,CA
Summary
Accomplished Small Business Owner with a proven track record at Ebay.com, enhancing annual revenue by 30% through strategic sales and pricing optimizations. Excelled in customer service and problem-solving, significantly improving client satisfaction. Expert in budget management and adaptability, ensuring competitive edge and profitability in a dynamic market. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities, and generating sales in Trading Card industry.
Overview
5
5
years of professional experience
Work History
Small Business Owner
Ebay.com
01.2020 - Current
- Developed and executed a comprehensive sales strategy for trading cards on eBay, resulting in a 30% increase in annual revenue. Utilized market research and data analysis to optimize pricing and inventory management.
- Implemented a custom feedback system, which led to a 25% increase in positive reviews and repeat customers. Resolved customer inquiries and issues with effective communication and problem-solving skills.
- Improved product listings with SEO techniques and high-quality images, boosting product visibility and sales conversion rates by 40%. Demonstrated attention to detail and adaptability in a competitive market.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
Education
Bachelor of Arts - Psychology
Chapman University
Orange, CA 05.2025 - Current
Associate of Arts - Psychology
Santa Ana College
Santa Ana, CA 05.2001 -
Skills
Negotiation
Problem-solving aptitude
Adaptability and Flexibility
Written Communication
Active Listening
Customer Service
Business management and development
Budget Management
Planning and execution
Negotiation
Timeline
Bachelor of Arts - Psychology
Chapman University
05.2025 - Current
Small Business Owner
Ebay.com
01.2020 - Current
Associate of Arts - Psychology
Santa Ana College
05.2001 -