Computers
JORDAN ROBINSON-HOLDING
Willingboro,New Jersey
Summary
Customer Returns Processor with experience working in warehouse distribution centers for electronics retailers. Skilled in Unix inventory tracking systems. Prioritizes organization, detailed documentation and process efficiency.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
OPD Shopper
Shoprite
01.2024 - Current
- Responsible for operating a POS system to process and bill customer orders.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
RTV Returns Evaluator
B&H
06.2021 - Current
- Responsible for processing customer returns and repaired or replaced items.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in Unix inventory tracking system.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Examines returned merchandise to determine condition, check for all accessories.
- Determines placement of merchandise (i.e. stock, returned to vendor, used, back to customer)
- Repacks merchandise to new condition, if categorized as new.
- Reviews customer communications (i.e. RMA letters, C/S notes) to determine customer's needs.
- Assisted in training new team members or staff from other departments.
Team Member
Joann Fabric Stores
09.2019 - 06.2021
- Responsible for maintaining the stock room, replenishing merchandise, and providing customer service
- Also responsible for knowledge and ability to use a POS system.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Volunteer
Delaware Valley Baptist Church
06.2012 - Current
- T.E.A.M - Technical Excellence in Arts Ministry
- Volunteers as a technical team member who assists with the production of Sunday Worship Services, Worship on
- Wednesday and special events
- Duties include working in a team environment on sound, microphones, lighting, video, and live streaming.
- Assisted with special events or programs.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Associate of Science - Computer Science
Rowan College At Burlington County
Mount Laurel, NJ 09.2020 - Current
High School Diploma -
Willingboro High School
Willingboro, NJ 09.2016 - 06.2020
Skills
- OSHA Standards
- Cash Register Operations
- Problem Resolution
- Customer Order Fulfillment
- Product Knowledge
- MS Office Proficiency
- Quality Assurance
- Data Accuracy
- Exceptional Communicator
- Correcting Discrepancies
- Adaptable and Flexible
Equipment Used
- Computers
- Cameras and Video Recording Equipment
- Audio Mixing Equipment
- Microphone Systems
- Speakers
- Musical Instruments
- Stage Lighting
- POS System
- Microsoft Office
- Computers
Special Interests
- Computer building
- Knowledge of computer internals
- Learning about programming in Python/C++
- General knowledge of electronics
- iOS and Android knowledge
- Chat correspondence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Video Production
Computer Building
Sound Systems
Music
Art/Graphics
Timeline
OPD Shopper
Shoprite
01.2024 - Current
RTV Returns Evaluator
B&H
06.2021 - Current
Associate of Science - Computer Science
Rowan College At Burlington County
09.2020 - Current
Team Member
Joann Fabric Stores
09.2019 - 06.2021
High School Diploma -
Willingboro High School
09.2016 - 06.2020
Volunteer
Delaware Valley Baptist Church
06.2012 - Current
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