Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jorde Jones

Sales-Oriented Customer Service Professional
Lakeland ,FL

Summary

A highly motivated and adaptable retail professional with a diverse background in customer service, stocking, and sales across multiple industries. With hands-on experience as a Deli Associate at Winn-Dixie, a Stocking Team Member at Walmart, and a Home Goods & Electronics Associate at Target, the retail industry has helped with developing a strong skill set in customer interaction, product merchandising, inventory management, and cross-departmental collaboration. Known for delivering exceptional customer service, maintaining high standards in product presentation, and efficiently managing inventory. Adept at troubleshooting, upselling, and ensuring a smooth store experience. A quick learner with a proven ability to thrive in fast-paced environments and effectively contribute to team goals while providing a positive shopping experience for customers.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Style Consultant

Target
Lakeland, Florida
05.2024 - Current

.

  • Electronics Demonstration & Setup: Provided hands-on demonstrations and troubleshooting for tech products, including smartphones, TVs, and gaming systems, to enhance customer understanding and drive informed purchasing decisions. Set up and configured electronic devices for customer use and ensured all display models were functional.
  • Product Placement & Visual Merchandising: Organized and maintained visually appealing product displays in both the Home and Domestics and Electronics departments. Assisted in the setup of seasonal promotions and sales events, contributing to visually compelling presentations that increased customer engagement and sales.
  • Returns, Exchanges, and Customer Issues: Processed returns and exchanges in compliance with Target's customer satisfaction policies. Actively resolved customer concerns with professionalism, ensuring a positive in-store experience and reinforcing brand loyalty.

Walmart Stocking Associate

Walmart
Lakeland, FL
08.2021 - 05.2024
  • Performed inventory control, such as counting, and stocking merchandise.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.

Deli Associate

Winn Dixie
Lakeland, FL
06.2021 - 08.2021
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

Bachelor of Arts - Public Relations

Florida Agricultural And Mechanical University
Tallahassee, FL
08.2024 - Current

Associate of Arts - Public Relations

Polk State College
Winter Haven, FL
08.2021 - 12.2023

High School Diploma -

George Jenkins High School
Lakeland, FL
08.2017 - 05.2021

Skills

  • Customer Service & Sales Support

  • Product Knowledge (Home Goods & Electronics)

  • Visual Merchandising & Display Setup

  • Inventory Management & Restocking

  • Demonstrations & Troubleshooting (Tech Products)

  • Problem Solving & Conflict Resolution

  • Team Collaboration & Cross-Departmental Support

  • Loss Prevention Awareness

  • Cash Register & POS System Proficiency

Timeline

Bachelor of Arts - Public Relations

Florida Agricultural And Mechanical University
08.2024 - Current

Style Consultant

Target
05.2024 - Current

Walmart Stocking Associate

Walmart
08.2021 - 05.2024

Associate of Arts - Public Relations

Polk State College
08.2021 - 12.2023

Deli Associate

Winn Dixie
06.2021 - 08.2021

High School Diploma -

George Jenkins High School
08.2017 - 05.2021
Jorde JonesSales-Oriented Customer Service Professional