Jorden Berti
Sullivan,MO
Summary
Organized and dependable office professional offering experience in various administrative tasks.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
City Of Sullivan - Sullivan Police Department
09.2018 - Current
- Maintain record filing system to improve document organization and management
- Respond to record requests
- Implement record retention guidelines
- Correspondence w/ prosecuting attorney's office
- Schedule staff training and travel arrangements
- Coordinate and schedule meetings and conference calls for command staff
- Develop and implement new administrative procedures
- Answer multi-line phone system, routing calls and delivering messages to staff
- Restock supplies and place purchase orders to maintain adequate stock levels
- Receive, sort and distribute incoming packages and mail to correct recipient
- Develop strategies to streamline and improve office procedures
- Draft correspondence and other documents for department heads and outside agencies
- Maintain contracts with vendors and suppliers for office supplies, equipment and services
- Manage incoming and outgoing phone, fax and email correspondence
- Assist coworkers and staff members with special tasks on daily basis
- Manage paper and electronic filing
- Timely response to inquiries and requests
- Create and maintain detailed administrative processes and procedures
- Record new hires, transfers, terminations, changes in job classifications and merit to personel files
- Identify and recommend changes to existing processes to improve efficiency
Business Assistant
Meramec Dental Center
08.2016 - 09.2018
- Engaged with patients to build business relationships
- Scheduled and confirmed appointments
- Prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy
- Applied core knowledge to effectively communicate sensitive or technical information with patients
- Gathered, organized and input information into digital database
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
Dental Assistant
Sullivan Family Dentistry
01.2013 - 12.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Explained treatment procedures and instructed patients on home care guidelines
- Documented patient dental health information, medical history, and vital signs for future reference
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery
Patient Access Representative
Missouri Baptist Hospital
06.2012 - 02.2014
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information for entry and claim processing
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Performed patient scheduling and registration functions to serve as initial contact point for medical office ER visits
- Greeted and assisted patients with check-in procedures
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Responded to inquiries by directing calls to appropriate personnel
- Trained new staff on filing, phone etiquette and other office duties
Education
General Studies
East Central College
Union, MODental Assisting
Missouri College
St Louis, MO01.2013
High School Diploma -
Sullivan High School
Sullivan, MO05.2009
Skills
- Records Management Systems
- Customer Service
- Critical Thinking
- Calendar Management
- Telephone Procedures
- General Office Functions & Clerical Skills
- State Regulations
- Employee Timesheet Processing
- Client Inquiries
- Database Searches
- Office Supplies and Inventory
- Filing System Organization
- Paperwork and Documentation Processing
- Administrative Support
- Digital and Hard Copy File Retrieval
Timeline
Administrative Assistant
City Of Sullivan - Sullivan Police Department
09.2018 - Current
Business Assistant
Meramec Dental Center
08.2016 - 09.2018
Dental Assistant
Sullivan Family Dentistry
01.2013 - 12.2015
Patient Access Representative
Missouri Baptist Hospital
06.2012 - 02.2014
General Studies
East Central College
Dental Assisting
Missouri College
High School Diploma -
Sullivan High School
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