Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Software
Timeline
Generic

Jorden Droesbeke

Woods Cross,UT

Summary

Highly experienced customer service known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Associate

Vecters
12.2023 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Package Handler

Amazon
06.2020 - 11.2023
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.

Customer Service Representative

Telepreformance USA
06.2021 - 01.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Manager

Burger King
03.2018 - 02.2019
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Crew Member

Wendys Restaurant
02.2016 - 04.2018
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Education

High School Diploma -

Woodscross High
Woods Cross, UT
08.2019

Skills

  • Client Account Management
  • Payment Processing
  • Business Development
  • Product Sales
  • Sales Development
  • Order Processing
  • Reliable and Punctual
  • Inventory Control
  • Contract Preparation
  • Sales Goals Attainment
  • Exceptional Customer Service
  • Cleaning Techniques
  • Fraud Detection
  • Cash Handling Accuracy
  • Problem-Solving Skills
  • Flexible Schedule
  • Merchandise Display
  • Money Transfer Systems
  • Strategic Planning
  • Conflict Resolution
  • Sales Forecasting
  • Excellent People Skills
  • Guest Relations
  • Cash Register Operation
  • Merchandising Knowledge
  • POS System Operation
  • Money Handling
  • Inventory Tracking
  • Time Management
  • Teamwork and Collaboration

Certification

food handlers permit


Affiliations

  • music, art, and the outdoors

Software

Microsoft word and excel

Timeline

Sales Associate

Vecters
12.2023 - Current

Customer Service Representative

Telepreformance USA
06.2021 - 01.2022

Package Handler

Amazon
06.2020 - 11.2023

Manager

Burger King
03.2018 - 02.2019

Crew Member

Wendys Restaurant
02.2016 - 04.2018

High School Diploma -

Woodscross High
Jorden Droesbeke