Microsoft word and excel
Jorden Droesbeke
Woods Cross,UT
Summary
Highly experienced customer service known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Vecters
12.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Package Handler
Amazon
06.2020 - 11.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
Customer Service Representative
Telepreformance USA
06.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Manager
Burger King
03.2018 - 02.2019
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Crew Member
Wendys Restaurant
02.2016 - 04.2018
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
High School Diploma -
Woodscross High
Woods Cross, UT08.2019
Skills
- Client Account Management
- Payment Processing
- Business Development
- Product Sales
- Sales Development
- Order Processing
- Reliable and Punctual
- Inventory Control
- Contract Preparation
- Sales Goals Attainment
- Exceptional Customer Service
- Cleaning Techniques
- Fraud Detection
- Cash Handling Accuracy
- Problem-Solving Skills
- Flexible Schedule
- Merchandise Display
- Money Transfer Systems
- Strategic Planning
- Conflict Resolution
- Sales Forecasting
- Excellent People Skills
- Guest Relations
- Cash Register Operation
- Merchandising Knowledge
- POS System Operation
- Money Handling
- Inventory Tracking
- Time Management
- Teamwork and Collaboration
Certification
food handlers permit
Affiliations
- music, art, and the outdoors
Software
Timeline
Sales Associate
Vecters
12.2023 - Current
Customer Service Representative
Telepreformance USA
06.2021 - 01.2022
Package Handler
Amazon
06.2020 - 11.2023
Manager
Burger King
03.2018 - 02.2019
Crew Member
Wendys Restaurant
02.2016 - 04.2018
High School Diploma -
Woodscross High