Jorden-Elizabeth Lindsey
Anna,United States
Summary
Consently recognized for outstanding performance. Enhances team performance and maximize Customer satisfaction by strategically managing and developing processes and staff. Talented leader offering top- notch abilities in customer service, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote a culture of collaboration and continuous improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Dispatcher
Stonebriar Chevorlet
Frisco , TX
2024.05 - Current
- Created schedules for technicians to ensure efficient use of time.
- Monitored technician's progress and updated job status in system.
- Coordinated with other departments to ensure prompt response times.
- Prepared invoices for completed jobs and verified accuracy of billing information.
- Relayed work orders, messages or information using telephones or two-way radios.
- Booked out completed work technician's may turn in
Service Cashier
Stonebriar Chevorlet
Frisco , TX
2023.11 - 2024.04
- Greeted customers and answered questions about products, services, and policies.
- Answered phone calls promptly and provided information regarding store hours, location and any other question one may have.
- Accepted payments in varies of ways such as over the phone, emailed credit card information, etc.
- Regularly attended training sessions to stay abreast of changes in regulations or procedures.
- Performed opening, closing duties such as setting up registers for the day, counting out drawers at night.
- Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Ensured accuracy of all paperwork associated with each transaction including invoices, receipts.
Package Handler
FedEx Ground
Sherman , Texas
2023.05 - 2023.11
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
- Loaded completed orders on pallets according to delivery numbers.
- Examined and inspected containers, materials and products to meet packing specifications.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Infant Teacher
Kids R Kids
Frisco , TX
2022.06 - 2023.07
- Kept track of personal hygiene requirements by changing diapers frequently, using bibs, and keeping track of behaviors
- Kept classrooms under control by clearly outlining expectations and reinforcing positive behaviors
- Worked with parents to help them create and maintain positive support networks as well as support strategies for continuing education
- Sanitized toys and play equipment to ensure their safety and cleanliness every day
- Used play-based learning strategies, such as crafts and games, to provide a variety of learning opportunities
- Promoted physical, academic, and social development by implementing a variety of classroom and outside activities
- Encouraged infants to develop social, emotional, and communication skills
- Followed parent preferences and legal requirements when it came to feeding breastmilk, formula, and solids to infants
- Collaborated with teaching staff to assess individual progress and make recommendations for appropriate learning strategies
- Ensured that the classroom and feeding areas were kept clean, orderly, and secure
- Looked for signs of emotional and developmental issues in kids and reported them to their parents
- Observed children in order to identify those who needed extra help and devised strategies to help them.
Cashier
Walmart
Frisco , TX
2021.04 - 2022.06
- Credit cards, checks, gift cards, and coupons were all processed by me
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Was in charge of both cash and credit card transactions
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Efficiently and accurately processed a large number of transactions
- Was in charge of arranging and stocking merchandise
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Learned how to deal with checks and credit cards.
Customer Service Representative
Buy Buy Baby
Frisco , TX
2022.01 - 2022.03
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
Mcdonald's
Frisco , TX
2020.03 - 2021.04
- Credit cards, checks, gift cards, and coupons were all processed by me
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift
- Double-checked orders for accuracy and bagged meals for transport
- Kept an eye on self-checkout systems and offered assistance or intervention as needed
- Provided product expertise by demonstrating features, answering questions, and redirecting objections to emphasize positive features
- Greeted customers, offered help, and provided knowledgeable assistance
- Counted the cash in the register drawer at the start and end of each shift.
Education
High School Diploma -
Heritage High School
Frisco, TX05.2022
Skills
- Ability to lift items weighing as much as 75 lbs
- Willingness to perform repetitive tasks
- Strong interpersonal skills
- Knowledge of tools and equipment needed to perform duties
- Ability to comprehend and follow instructions
- Communicates clearly and concisely
- Valid Driver's License
- Time management
- Planning and instruction
- Creative thinking
- Decision-making skills
- Problem-solving skills
- Analytical skills
- Compassion and empathy
- Organizational skills
- Bookkeeping
- Multitasking and prioritization
- Organization skills
- Documentation And Reporting
- Verbal and written communication
Certification
First Aid/CPR
Occupational Safety and Health, Food Safety: Certified
SafeServ Certified: Food Handler
CERTIFICATIONS
Timeline
Service Dispatcher
Stonebriar Chevorlet
2024.05 - Current
Service Cashier
Stonebriar Chevorlet
2023.11 - 2024.04
Package Handler
FedEx Ground
2023.05 - 2023.11
Infant Teacher
Kids R Kids
2022.06 - 2023.07
Customer Service Representative
Buy Buy Baby
2022.01 - 2022.03
Cashier
Walmart
2021.04 - 2022.06
Cashier
Mcdonald's
2020.03 - 2021.04
High School Diploma -
Heritage High School
First Aid/CPR
Occupational Safety and Health, Food Safety: Certified
SafeServ Certified: Food Handler
CERTIFICATIONS
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