Jorden Lauterbach

Phoenix,AZ

Summary

Dynamic Volunteer Coordinator and Assistant Restaurant Manager with proven expertise in volunteer recruitment and interpersonal communication, honed while across several Customer Service Careers. Excelled in fostering relationships and streamlining operations, achieving significant results in customer satisfaction and volunteer engagement. Skilled in team training and schedule coordination, ensuring operational excellence and enhanced service delivery. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

years of professional experience

Work History

Volunteer Coordinator

The Outreach Team

06.2022 - Current

Recruited and trained new volunteers on volunteer program goals and objectives.
Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
Coordinated and implemented special events for volunteer service appreciation.
Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.

Assistant Restaurant Manager

Le Grande Orange

12.2020 - 06.2022

Supervised all areas of restaurant to keep it clean and well-maintained.
Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.

Assistant Restaurant General Manager

Hotel Monte Vista

11.2017 - 11.2020

Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.

Education

Associate of Science - Geology

Chandler Gilbert Community College

05.2009

Skills

Volunteer Coordination
Interpersonal communication skills
Volunteer orientation and onboarding
Phone Etiquette

Team Training
Schedule Coordination
Volunteer Recruitment
Relationship Building

Timeline