Jorden May
Lawrence,KS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative, Claims
Maximus
09.2024 - Current
- Provide knowledgeable responses to escalated, high priority, or supervisor calls in a courteous and professional manner
- Responsible for productivity, quality and timeliness of work in the completion of program and department tasks and goals
- Assist in monitoring and analyzing the quality of all department work and recommend actions for improvement
- Maintain up-to-date knowledge of COB, COB-R, and MSP regulations and policies as they apply to inquiries handled by the call center
- Assist in information reporting and development as needed
- Adhere to the Privacy Act and HIPAA laws and regulations as they relate to the confidentiality of information released
- Proofread documents for grammatical and correctness and adherence to standards and formats
- Frequent internal contacts with Customer Service Managers, Call Center Supervisors, Lead Training Specialist, Operations Representative, other Customer Service Reps, and other contractors and government personnel supporting the program
CS Admin/ Customer Support
Herff Jones
01.2022 - 01.2023
- Answer incoming customer inquiries
- Record Customer information within the customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company’s customer service policies
- Manage emails, letters, packages, phone calls and other forms of correspondence
- Support bookkeeping and budgeting procedures for the company
- Create and update databases and records for financial information, personnel and other data
- Assist colleagues whenever there is an opportunity to do so
Accounting Clerk 2
Randstad
01.2021 - 12.2021
- Enter and balance accounts receivable and payable on a daily basis
- Assist with other accounting projects in the office
- Track deposits made to the bank and handle deposit transfers
- Assemble financial data for audits
- Monitor credit card charges, payment discrepancies, refunds, returns and miscellaneous charges
- Maintain an orderly financial filing system
- Reconcile department accounts monthly and prepare reports to present to management
- Track tax payments and compile information for tax filing
Customer Service Representative, Claims
Maximus
01.2018 - 01.2021
- Provide knowledgeable responses to escalated, high priority, or supervisor calls in a courteous and professional manner
- Responsible for productivity, quality and timeliness of work in the completion of program and department tasks and goals
- Assist in monitoring and analyzing the quality of all department work and recommend actions for improvement
- Maintain up-to-date knowledge of COB, COB-R, and MSP regulations and policies as they apply to inquiries handled by the call center
- Assist in information reporting and development as needed
- Adhere to the Privacy Act and HIPAA laws and regulations as they relate to the confidentiality of information released
- Proofread documents for grammatical and correctness and adherence to standards and formats
- Frequent internal contacts with Customer Service Managers, Call Center Supervisors, Lead Training Specialist, Operations Representative, other Customer Service Reps, and other contractors and government personnel supporting the program
Education
High School Diploma -
Klahowya Secondary School
Silverdale03-2018
Skills
- Proficient in MS Office
- Efficient Data Management
- Client Account Management
- Accurate Record-Keeping
- Adaptable Learner
- Customer Technical Assistance
- Customer Support Expertise
- Cross-Platform Experience
- QuickBooks Expertise
Timeline
Customer Service Representative, Claims
Maximus
09.2024 - Current
CS Admin/ Customer Support
Herff Jones
01.2022 - 01.2023
Accounting Clerk 2
Randstad
01.2021 - 12.2021
Customer Service Representative, Claims
Maximus
01.2018 - 01.2021
High School Diploma -
Klahowya Secondary School
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