Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jorden Sims

Jorden Sims

Baytown

Summary

Motivated inside sales professional with 4+ years of customer service and retail sales experience. Skilled in prospecting, lead qualification, and building strong client relationships. Adept at handling high call volumes, overcoming objections, and identifying solutions that drive customer satisfaction and revenue growth. Recognized for strong communication skills, ability to exceed sales goals, and a relentless drive to succeed in competitive environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Member Service Representative

Community Resource Credit Union
Baytown
01.2025 - Current
  • Consult with members to uncover financial needs and recommend solutions that increase engagement and loyalty.
  • Achieved high satisfaction ratings by resolving inquiries quickly and providing personalized service.
  • Built strong rapport with clients, creating opportunities for referrals and cross-selling financial products.
  • Consistently met and exceeded monthly sales quotas through solution-based selling and upselling strategies.
  • Prospected new customers daily and developed repeat business through follow-up calls and personalized offers.
  • Delivered presentations and product demonstrations that increased conversion rates.

Retail Sales Representative

T-Mobile
Baytown
06.2024 - 12.2024
  • Prospecting & Lead Generation
  • Inside Sales & Cold Calling
  • CRM Software (Salesforce, etc.)
  • Relationship Building & Client Retention
  • Objection Handling & Closing Techniques
  • Account Management & Upselling
  • Sales Strategy & Pipeline Development
  • Time Management & Organization

Team Member

Chick-fil-A
Baytown
05.2023 - 05.2024
  • Developed communication and problem-solving skills while serving hundreds of customers daily.
  • Supported team goals by upselling menu items and creating positive dining experiences.
  • Maintained accuracy in financial transactions and upheld brand reputation through exceptional service.

Education

High School Diploma -

Goose Creek Memorial
Baytown, TX

University of Houston
Houston, TX

Skills

  • Strong Phone & Virtual Communication Skills
  • Customer Needs Analysis
  • Solution Selling
  • Goal-Oriented
  • Metrics-Driven Approach
  • Prospecting
  • Lead Generation
  • Inside Sales
  • Cold Calling
  • CRM Software (Salesforce, etc)
  • Relationship Building
  • Client Retention
  • Objection Handling
  • Closing Techniques
  • Account Management
  • Upselling
  • Sales Strategy
  • Pipeline Development
  • Time Management
  • Organization

Certification

  • John Maxwell Leadership Training
  • 21+ books on Sales, Leadership, and Personal Development (including prospecting, negotiation, communication, and mindset mastery)
  • Continuous self-driven learning in inside sales strategies, client psychology, and relationship-building

Timeline

Member Service Representative

Community Resource Credit Union
01.2025 - Current

Retail Sales Representative

T-Mobile
06.2024 - 12.2024

Team Member

Chick-fil-A
05.2023 - 05.2024

High School Diploma -

Goose Creek Memorial

University of Houston

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