Experienced with managing front office tasks efficiently and ensuring high levels of client satisfaction. Utilizes excellent organizational and communication skills to streamline administrative processes and support team collaboration. Track record of enhancing office operations through proactive problem-solving and effective coordination.
Overview
6
6
years of professional experience
Work History
Front Office Coordinator
Physical Therapy Services of Sumter
03.2022 - 02.2025
I started off as the aide/FOCA for the therapists in the office. I was responsible for checking in patients and getting them back in a timely manner, taking blood pressures, ensuring that all rooms were cleaned and all the equipment used by the therapists, collecting patient copays, faxing, data entry into patient charts, and following up with doctors offices when the PT completed a plan of care. After 10 months of being in the office, I got a promotion to FOC. Job duties included everything listed before along with now being responsible for; scheduling, doing weekly business deposits, handling emails between the company and other facilities, and weekly meetings with the Physical Therapist to go over all things clinical.
Lead Patient Advisor / Sales / Admin
Covid Testing LLC – Summerfield FL
01.2020 - 01.2021
As Lead PA I made sure that the other PA’s were properly informed on the different type of covid tests that we offered, and giving out the correct information and prices. I was at the top of the sales board, I entered patient data and charted tests sold at the end of each day. It was an inside / outside working environment, with the majority being outside working sales.
Emergency Services Dispatcher
Leesburg Police Department
06.2019 - 05.2020
As a 911 Operator, I handled multiple life threatening and non-emergency phone calls that came though Leesburg’s jurisdictions. The qualifications necessary to obtain this job are listed as follows. I had to have a clean criminal history, a clean driving record, pass a word per minute test and at least score a 55. I had to have the knowledge of working a radio dispatch system, and manage the map of the entire city to minimize police arrival time on scene. I worked 12+ hour shifts at a time, with 84+ hours in a 2 week pay period.
Education
Associate of Arts - Sports And Exercise Science
Lake Sumter State College
Sumterville
03-2026
High School Diploma -
South Sumter High Schools
Bushnell
08-2019
Skills
Sales
Data Entry
Adaptable
Ability to schedule
Good prioritization
Very organized and detailed
Great team player
Experience in Thera Office, Epic, Availity, and other insurance portals
Physical/Occupational Therapy Technician at Shea Physical Therapy And Hand Therapy ServicesPhysical/Occupational Therapy Technician at Shea Physical Therapy And Hand Therapy Services
Front Desk Clerk/ Billing and Coding Specialist at North Mississippi Physical Therapy ServicesFront Desk Clerk/ Billing and Coding Specialist at North Mississippi Physical Therapy Services