Summary
Overview
Work History
Education
Skills
Timeline
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Jorden Brown

Peachtree Corners,GA

Summary

Forward-thinking technician possessing positive outlook and strong work ethic. Bringing 11 years of hands-on experience approving incoming materials by confirming specifications and conducting visual and measurement tests. Certified in Electrical Engineering paired with in-depth knowledge of assembly processes and production standards. Recognized as excellent resource dedicated to improving operational efficiency and effectiveness.

Overview

11
11
years of professional experience

Work History

Lead Quality Control Inspector

Flip Electronics
08.2023 - Current
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Receive and inspect electronic components that are used in a variety of applications including military, medical, automotive and aerospace industries.
  • Maintain accurate inventory counts on all components in the warehouse.
  • Uphold proper safety and cleanliness standards in the warehouse and business office.
  • Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
  • Reduced the frequency of defects by closely monitoring production processes and identifying areas for improvement.
  • Educated staff on safety and quality improvement strategies to uplift standards.

Lead Biomedical Technician

Integrated Medical Systems LLC
12.2022 - 07.2023
  • Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
  • Maintained safe work environment and adhered to privacy regulations.
  • Diagnosed cause of problems and completed repairs.
  • Conducted thorough evaluations of newly acquired medical equipment, ensuring compliance with regulatory standards.
  • Reduced device downtime through efficient troubleshooting and repair of biomedical equipment.
  • Performed Electrical Safety Inspections (ESI) and Performance Assurance (PA) inspections.
  • Inspected, tested and calibrated medical equipment.
  • Maintained a clean, organized work environment with proper safety protocols in place at all times, promoting a culture of responsibility and professionalism within the team.
  • Streamlined tasks in effort to provide easier and more efficient workflows for peers and colleagues.
  • Oversaw shipping and receiving of all equipment entering and leaving the warehouse to ensure all counts were accurate.
  • Assisted with new hire training, reviewing all safety guidelines and protocols and ensured that all team members were safe, comfortable and were fully educated and prepared for their roles.

First Shift Intake Coordinator

InHealth Professionals
07.2020 - 12.2022
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
  • Ensured regulatory compliance by maintaining up-to-date records and documentation.
  • Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
  • Supported office staff and operational requirements with administrative tasks.
  • Trained new staff members on intake procedures, contributing to a well-prepared team.

2nd Shift Lead Receiver

Ingenico
08.2020 - 10.2021
  • Coordinated inventory management activities to reduce waste and optimize material usage.
  • Receive product manifests, ensure all equipment was accounted for during receiving, pack out all pallets of equipment and sort all product into their designated area for processing.
  • Raised overall output by closely tracking metrics and adjusting processes accordingly.
  • Improved team productivity by implementing efficient workflows and optimizing shift schedules.
  • Mentored new employees in company policies, best practices, and specific role responsibilities to facilitate quick integration into the team.
  • Served as point-of-contact between management and staff for troubleshooting operational challenges.
  • Ensured compliance with industry regulations through diligent record-keeping, reporting, and adherence to established protocols.
  • Meticulously inspected all equipment for defects and damage and repairing units back to manufacturer specifications.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.

Lead Mobile Repair Technician /Merchandising Assistant Store Manager

UBreakiFix
03.2019 - 07.2020
  • Offered guidance to consumers on purchasing mobile phone accessories.
  • Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
  • Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
  • Streamlined parts ordering procedures, resulting in a more organized workflow and reduced downtime due to out-of-stock components.
  • Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
  • Developed expertise in repairing diverse mobile devices, including smartphones, tablets, and wearables from various brands.
  • Increased revenue by upselling additional services or products when appropriate during the repair process.
  • Collaborated with team members to improve overall service quality, resulting in higher customer retention rates.
  • Provided training support for new hires, sharing knowledge about best practices in mobile device repairs.
  • Consistently met or exceeded performance metrics related to repair volume, efficiency, and accuracy within the company''s standards.

Assistant Store Manager

Oreilly Auto Parts Distribution Center
04.2017 - 03.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Built strong relationships with key auto repair shops, ensuring timely delivery of high-quality products at competitive prices and in a specific delivery window.

Head Technician- Mobile Repair

CPR Cell Phone Repair
09.2013 - 04.2017
  • Assisted customer support teams in answering technical inquiries from customers, leveraging extensive knowledge of equipment functionalities and capabilities to provide accurate information promptly consistently.
  • Managed inventory of spare parts, ensuring availability when needed for repairs or replacements.
  • Maintained comprehensive documentation of all service calls, including resolutions implemented and follow-up actions required if necessary.
  • Resolved complex technical issues through detailed analysis of equipment data logs and diagnostic tools, ensuring optimal performance levels were maintained.
  • Implemented safety protocols to ensure a secure working environment for all team members.
  • Enhanced customer satisfaction by providing timely and accurate diagnostics and repairs.
  • Streamlined repair processes, resulting in quicker turnaround times for clients.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Mentored junior technicians in maintenance, repair, and reporting duties.

Education

Associate of Applied Science - Computer And Electronics Engineering

ITT Technical Institute
Dayton, OH
09.2013

Skills

  • Quality Control
  • Visual inspections
  • Inspection Reporting
  • Training and mentoring
  • Safety awareness
  • Technical knowledge
  • Equipment Inspection
  • Ethics and integrity
  • Regulatory Compliance
  • Project Management
  • Product Testing
  • Industry standards
  • Forklift Training

Timeline

Lead Quality Control Inspector

Flip Electronics
08.2023 - Current

Lead Biomedical Technician

Integrated Medical Systems LLC
12.2022 - 07.2023

2nd Shift Lead Receiver

Ingenico
08.2020 - 10.2021

First Shift Intake Coordinator

InHealth Professionals
07.2020 - 12.2022

Lead Mobile Repair Technician /Merchandising Assistant Store Manager

UBreakiFix
03.2019 - 07.2020

Assistant Store Manager

Oreilly Auto Parts Distribution Center
04.2017 - 03.2019

Head Technician- Mobile Repair

CPR Cell Phone Repair
09.2013 - 04.2017

Associate of Applied Science - Computer And Electronics Engineering

ITT Technical Institute

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