Jordi Castillo
Panorama City,CA
Summary
Dynamic and detail-oriented professional with extensive experience at the Law Office of Raphael B. Hedwat. Proven expertise in document management and appointment scheduling, app filing, coupled with exceptional communication skills. Successfully streamlined record-keeping processes, enhancing efficiency and accuracy. Passionate about delivering outstanding customer service and fostering positive relationships.
Overview
7
7
years of professional experience
Work History
Records Clerk
Law Office of Raphael B. Hedwat
Sherman Oaks, CA
01.2022 - Current
- Maintained accurate and up-to-date records of all documents and files.
- Processed incoming mail by sorting, logging, scanning and filing appropriately.
- Assisted other departments with retrieving archived materials.
- Scanned and uploaded documents into the database in accordance with established procedures.
- Prepared all outgoing mail.
Receptionist/Calendar Clerk
Law Office of Raphael B. Hedwat
Sherman Oaks, CA
01.2022 - Current
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled depositions and cross-examinations, and spaced them accordingly.
- Sent client's text regarding there upcoming appointments.
- Calendared upcoming hearings and informed clients as to what the hearing was about.
- Handled incoming faxes
- Scheduled and confirmed appointments.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered phones and routed voicemails to respective employees.
- Received and distributed mail, letters and packages.
Operations Management
Law Office of Raphael B. Hedwat
Sherman Oaks, CA
01.2022 - Current
- File applications for all the new workers' comp applicants.
- Amend applications to add or remove specific details.
- Print and give the panel forms timely, for the attorney to make their strike.
- Save and serve panel strikes.
- Schedule QMEs for our applicants.
- Replace Panel's if needed
- Revised advocacy letters and looked for any and all wordplay that can possibly affect our case.
- Bill for 5710 fees
- Handle a second email that handles all incoming correspondences. Separate from faxes, which I also handle.
- Save and send out deposition books to our interpreting services so they can do a depo review with our Spanish speaking clients.
- Separate all incoming correspondences delivered via mail, and made notes on specific documents before handing them out to the departments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel when covering for the receptionist.
Guest Advocate
Target
Encino, CA
05.2021 - 12.2021
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informed customers of current sales and promotions.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Informed customers about product lines and services offered by company.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Educated clients on how to conduct transactions with convenient online solutions.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Handled money according to company policy.
Cashier
Baskin Robins
Burbank, CA
02.2020 - 05.2020
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
Package Handler
Kuncial
Burbank, CA
05.2018 - 12.2018
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Operated forklifts and pallet jacks to move, pick up or store products.
Education
High School Diploma -
John H. Francis Polytechnic
Sun Valley, CA05.2019
Some College (No Degree) -
Pierce College
Woodland Hills, CASkills
- Route management
- Employee coaching
- Project management abilities
- High-energy attitude
- Product organization
- Data entry
- Customer service
- Document management
- File organization
- Time management
- Effective communication
- Appointment scheduling
- Mail processing
- Document scanning
- Clerical skills
- Records management
- Filing system organization
- Microsoft office
- Task prioritization
- File management
Timeline
Records Clerk
Law Office of Raphael B. Hedwat
01.2022 - Current
Receptionist/Calendar Clerk
Law Office of Raphael B. Hedwat
01.2022 - Current
Operations Management
Law Office of Raphael B. Hedwat
01.2022 - Current
Guest Advocate
Target
05.2021 - 12.2021
Cashier
Baskin Robins
02.2020 - 05.2020
Package Handler
Kuncial
05.2018 - 12.2018
High School Diploma -
John H. Francis Polytechnic
Some College (No Degree) -
Pierce College
Similar Profiles
MARK BRYAN VILLAPANDOMARK BRYAN VILLAPANDO
DRIVING STAFF / MESSENGER at A.B.M.P Law Office and Notary Services | ABMP Law OfficeDRIVING STAFF / MESSENGER at A.B.M.P Law Office and Notary Services | ABMP Law Office
DIANA LUPANCHUKDIANA LUPANCHUK
Legal Assistant/Office Administrator/Bookkeeper at Pelletier Law Office/Treo Law LLPLegal Assistant/Office Administrator/Bookkeeper at Pelletier Law Office/Treo Law LLP
Jennifer PeraltaJennifer Peralta
Legal Assistant/Case Manager at Law Office of Shelly Jean John/Family Law CenterLegal Assistant/Case Manager at Law Office of Shelly Jean John/Family Law Center
Anton BatacAnton Batac
Busboy at The Brother's SushiBusboy at The Brother's Sushi
Katie VaidesKatie Vaides
Digital Ambassador at Bank of AmericaDigital Ambassador at Bank of America