Jordi Chapa
Oak Park,CA
Summary
Experienced professional with a background in customer service
& team leadership. Skilled in customer service, inventory management, and quality control. Known for fostering team collaboration, adapting to changing needs, and consistently achieving company goals. Reliable and results driven, with focus on maintaining high standards and enhancing customer experiences.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cashier
Target
06.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Barista
Coffee Bean & Tea Leaf
07.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Host
Tavern Tomoko
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
Cashier
Pavilions
06.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Psychology
Moorpark College
Moorpark, CASkills
- Customer Relations
- Computer skills
- Friendly and outgoing
- Effective Team Engagement
- Adaptable Task Management
- Strong Organizational Skills
- Attention to detail
- Adaptive and creative
- Safe food handling
- Menu memorization
- Cash handling accuracy
- Customer service
- Friendly, positive attitude
- Bilingual
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Full Professional
Timeline
Barista
Coffee Bean & Tea Leaf
07.2024 - Current
Cashier
Target
06.2022 - 05.2023
Cashier
Pavilions
06.2022 - 12.2022
Host
Tavern Tomoko
Associate of Arts - Psychology
Moorpark College
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