Jordi Pacht
New York,NY
Overview
3
3
years of professional experience
Work History
Front Desk/Experience Manager
PKLYN- Pickleball Club
Brooklyn, NY
08.2024 - Current
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
Members Coordinator
Soho House
New York, NY (Promoted From CA To NY HQ Office)
04.2024 - Current
- Provide exceptional customer service to prospective and current members, resolving issues promptly and professionally
- Maintain a membership database, ensuring that all information is current and accurate
- Meet customer call and email guidelines for service levels, handle time, and productivity
Receptionist
Soho House
Malibu, CA
08.2023 - 03.2024
- Responsible for welcoming, directing, and signing in all guests to the members-only property
- Took reservations by phone and email, keeping scheduling demands, and kitchen output in time to avoid overbooking
- Assisted in organizing and coordinating special events and private functions held at the venue
Assistant Buyer Intern
Ross Stores
Los Angeles, CA
06.2022 - 08.2022
- Reviewed weekly sales reports and worked with vendors to improve product performance
- Researched and shopped competitors to maintain accurate and up-to-date knowledge of market conditions
- Sourced vendors, assisted with negotiations, and set up schedules for merchandise deliveries while maintaining effective and lasting relationships
- Identified, researched, and pursued product opportunities
Hostess
Gentle Ben's Brewing
Tucson, AZ
01.2022 - 06.2023
- Assigned patrons to tables suitable for needs and restaurant section rotation using the OpenTable floor plan and Toast technology
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Documented reservations, alerted servers and managers of large groups, and prepared to seat
- Worked with front-of-house staff to move tables and adjust the seating to accommodate groups with special requests
Education
Bachelor of Interdisciplinary Studies - Media & Entertainment
University of Arizona
12.2022
Skills
- Organization
- Time management
- Attention to detail
- Creative Problem Solving
- Multi-Line Telephone Systems
- Multitasking
- Clear communication
- Adaptability and Flexibility
- Microsoft Office
Hobbies and Interests
- Pop Culture
- Beauty/Makeup
- Fashion
- Pickleball/Tenis
- Social Media
Awards
- Arizona Excellence Scholarship
- Dean's List [Fall/Spring, 2020-2022]
Timeline
Front Desk/Experience Manager
PKLYN- Pickleball Club
08.2024 - Current
Members Coordinator
Soho House
04.2024 - Current
Receptionist
Soho House
08.2023 - 03.2024
Assistant Buyer Intern
Ross Stores
06.2022 - 08.2022
Hostess
Gentle Ben's Brewing
01.2022 - 06.2023
Bachelor of Interdisciplinary Studies - Media & Entertainment
University of Arizona
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