Business administration and marketing professional with a background in sales, management, and customer service. A creative problem solver with a strong analytical and decision-making skill set.
Overview
17
17
years of professional experience
Work History
Office Manager
Holiday Pinegate by Atria
07.2024 - Current
Manage collection and maintenance of resident date in company systems, including demographic and status changes, billing confirmations, and other resident data
Manage the community's accounting finances, utilizing independent judgment and discretion to analyze and verify submitted expenditures and budgetary items for community departments
Perform payroll administration and ensure all data and employee files are maintained in accordance with the company's policies and any applicable laws
Recruit, interview, hire, onboard, and train for designated team members and partner with the General Manager and Human Resource Director on administering employee leaves, and employee benefits education
Manage and direct all accounts receivable and accounts payable functions of the community, including conducting collections processes
Participate in month-end close processes and analysis of general ledger and monthly financials
Assist in sales process by conducting inquiry tours and responding to general questions
Enhanced community atmosphere by planning and executing engaging resident events
Leasing Consultant
Heritage Realty Management
03.2023 - 07.2024
Managed office finances by keying-in and paying invoices from vendors and utility companies, overseeing credit accounts, and working closing with collection agencies to resolve past due balances
Actively listened to tenant and property owner concerns regarding financial and/or maintenance issues to provide clarity and resolution
Processed applications for prospective tenants by conducting employment verification interviews, analyzing credit reports to ensure applicants met rental requirements, and reviewed criminal history reports
Assisted in payroll functions
Implemented and executed all stages of property marketing process, including taking pictures of properties, listing them on all social media and marketing platforms, scheduling viewing appointments, and addressing inquiries from prospective tenants
Created portal profiles for all new tenants to assist in office efficiency and guide the tenant towards self service
Managed the signing of lease agreements, and established tenant expectations for security deposits, rent, and amenities
Conducted thorough market research to stay informed of current trends and competitor offerings.
Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Developed and implemented a lease renewal process resulting in enhanced tenant retention
Internet Account Manager
Lowe Toyota of Warner Robins
02.2018 - 05.2021
Developed and implemented an internet sales process utilizing the company's website
Initiated sales negotiations with customers, handling the process from start to completion
Organized unique accommodations, such as delivery options, warranties, and preparation of required paperwork for the customer and company
Implemented a 90 day follow up process that increased total Internet Department sales from an average of 70 cars per month to a dealership record of 150 cars
Business Development/Internet Sales Manager
Five Star Toyota
02.2016 - 02.2018
Expertly combines skills of guidance, reassurance, and judgment to lead the customer to an informed decision they can trust
Managed and trained sales staff to make use of the internet sales process, closing the divide between in-person and online communication
Compiled anonymous customer surveys and implemented positive improvements to both in person and online environments
Developed a video sales process which included unique taglines to incentivize customers to purchase through the Five Star Auto Group
Licensed Sales Producer
Allstate Insurance Company
10.2014 - 02.2016
Presented a full line of insurance and financial products, serving as a trusted advisor to businesses and individuals
Handled all digital marketing through social media and company website to increase sales production, retention, and consumer confidence
Conducted all phases of the sales cycle from prospecting, advising, finalizing, and support
Licensed P/C Customer Service Agent
GEICO
02.2010 - 10.2014
Managed incoming calls from clients related to their insurance policies
Provided detailed information regarding insurance packages and their benefits to the policyholder
Thoroughly documented and updated customer records based on interactions
Resolved customer complaints and concerns in a professional manner
Collaborated with the insurance sales team to ensure that the right policies were offered to customers
Receptionist
Old Capital Motors
09.2008 - 02.2010
Front of house coordinator, welcoming customers and routing them to their desired location in a hospitable and swift manner
Performed clerical duties, including processing receipts and billing information; maintained a highly accurate filing system for easy retrieval by colleagues
Received messages, letters, packages, and other deliveries to be distributed throughout the business; kept concise planner of schedules and contact information for each employee
Seater/Reservationist
Walt Disney World Resort
01.2008 - 09.2008
Provided information to guests including park hours, historical background of company, and accommodations
Assigned and entered confirmation codes for dinner and hotel reservations for the entire resort (including all 4 parks, water parks, Downtown Disney, Boardwalk, and 15 hotels)
Attended classes in Marketing, Hospitality, and Tourism
Maintained working knowledge of all Disney events and promotions to assist customers with vacation plans
Education
Business Administration -
University of Central Florida
Orlando, FL
Business Administration - General Studies
Georgia Military College
Milledgeville, GA
75-Hr GA Salesperson Pre-Licensing Course
Middle Georgia Association of Realtors
Macon, GA
Disney CareerStart Scholarship Program
Orlando, FL
Skills
Sales/Marketing - Consistently exceeds sales and marketing goals
Administrative/Management - Hands on manager with excellent problem-solving, planning, and time management skills
Customer Service - Exceptional interpersonal skills, communication skills, empathy, and patience
Social media/Advertising - Proficient in all social media platforms and online real estate marketing
Timeline
Office Manager
Holiday Pinegate by Atria
07.2024 - Current
Leasing Consultant
Heritage Realty Management
03.2023 - 07.2024
Internet Account Manager
Lowe Toyota of Warner Robins
02.2018 - 05.2021
Business Development/Internet Sales Manager
Five Star Toyota
02.2016 - 02.2018
Licensed Sales Producer
Allstate Insurance Company
10.2014 - 02.2016
Licensed P/C Customer Service Agent
GEICO
02.2010 - 10.2014
Receptionist
Old Capital Motors
09.2008 - 02.2010
Seater/Reservationist
Walt Disney World Resort
01.2008 - 09.2008
Business Administration -
University of Central Florida
Business Administration - General Studies
Georgia Military College
75-Hr GA Salesperson Pre-Licensing Course
Middle Georgia Association of Realtors
Disney CareerStart Scholarship Program
Similar Profiles
Melissa WallMelissa Wall
Executive Director at Holiday by Atria/Sonida Senior LivingExecutive Director at Holiday by Atria/Sonida Senior Living