Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordie Hanson

Macon,GA

Summary

Business administration and marketing professional with a background in sales, management, and customer service. A creative problem solver with a strong analytical and decision-making skill set.

Overview

17
17
years of professional experience

Work History

Office Manager

Holiday Pinegate by Atria
07.2024 - Current
  • Manage collection and maintenance of resident date in company systems, including demographic and status changes, billing confirmations, and other resident data
  • Manage the community's accounting finances, utilizing independent judgment and discretion to analyze and verify submitted expenditures and budgetary items for community departments
  • Perform payroll administration and ensure all data and employee files are maintained in accordance with the company's policies and any applicable laws
  • Recruit, interview, hire, onboard, and train for designated team members and partner with the General Manager and Human Resource Director on administering employee leaves, and employee benefits education
  • Manage and direct all accounts receivable and accounts payable functions of the community, including conducting collections processes
  • Participate in month-end close processes and analysis of general ledger and monthly financials
  • Assist in sales process by conducting inquiry tours and responding to general questions
  • Enhanced community atmosphere by planning and executing engaging resident events

Leasing Consultant

Heritage Realty Management
03.2023 - 07.2024
  • Managed office finances by keying-in and paying invoices from vendors and utility companies, overseeing credit accounts, and working closing with collection agencies to resolve past due balances
  • Actively listened to tenant and property owner concerns regarding financial and/or maintenance issues to provide clarity and resolution
  • Processed applications for prospective tenants by conducting employment verification interviews, analyzing credit reports to ensure applicants met rental requirements, and reviewed criminal history reports
  • Assisted in payroll functions
  • Implemented and executed all stages of property marketing process, including taking pictures of properties, listing them on all social media and marketing platforms, scheduling viewing appointments, and addressing inquiries from prospective tenants
  • Created portal profiles for all new tenants to assist in office efficiency and guide the tenant towards self service
  • Managed the signing of lease agreements, and established tenant expectations for security deposits, rent, and amenities
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Developed and implemented a lease renewal process resulting in enhanced tenant retention

Internet Account Manager

Lowe Toyota of Warner Robins
02.2018 - 05.2021
  • Developed and implemented an internet sales process utilizing the company's website
  • Initiated sales negotiations with customers, handling the process from start to completion
  • Organized unique accommodations, such as delivery options, warranties, and preparation of required paperwork for the customer and company
  • Implemented a 90 day follow up process that increased total Internet Department sales from an average of 70 cars per month to a dealership record of 150 cars

Business Development/Internet Sales Manager

Five Star Toyota
02.2016 - 02.2018
  • Expertly combines skills of guidance, reassurance, and judgment to lead the customer to an informed decision they can trust
  • Managed and trained sales staff to make use of the internet sales process, closing the divide between in-person and online communication
  • Compiled anonymous customer surveys and implemented positive improvements to both in person and online environments
  • Developed a video sales process which included unique taglines to incentivize customers to purchase through the Five Star Auto Group

Licensed Sales Producer

Allstate Insurance Company
10.2014 - 02.2016
  • Presented a full line of insurance and financial products, serving as a trusted advisor to businesses and individuals
  • Handled all digital marketing through social media and company website to increase sales production, retention, and consumer confidence
  • Conducted all phases of the sales cycle from prospecting, advising, finalizing, and support

Licensed P/C Customer Service Agent

GEICO
02.2010 - 10.2014
  • Managed incoming calls from clients related to their insurance policies
  • Provided detailed information regarding insurance packages and their benefits to the policyholder
  • Thoroughly documented and updated customer records based on interactions
  • Resolved customer complaints and concerns in a professional manner
  • Collaborated with the insurance sales team to ensure that the right policies were offered to customers

Receptionist

Old Capital Motors
09.2008 - 02.2010
  • Front of house coordinator, welcoming customers and routing them to their desired location in a hospitable and swift manner
  • Performed clerical duties, including processing receipts and billing information; maintained a highly accurate filing system for easy retrieval by colleagues
  • Received messages, letters, packages, and other deliveries to be distributed throughout the business; kept concise planner of schedules and contact information for each employee

Seater/Reservationist

Walt Disney World Resort
01.2008 - 09.2008
  • Provided information to guests including park hours, historical background of company, and accommodations
  • Assigned and entered confirmation codes for dinner and hotel reservations for the entire resort (including all 4 parks, water parks, Downtown Disney, Boardwalk, and 15 hotels)
  • Attended classes in Marketing, Hospitality, and Tourism
  • Maintained working knowledge of all Disney events and promotions to assist customers with vacation plans

Education

Business Administration -

University of Central Florida
Orlando, FL

Business Administration - General Studies

Georgia Military College
Milledgeville, GA

75-Hr GA Salesperson Pre-Licensing Course

Middle Georgia Association of Realtors
Macon, GA

Disney CareerStart Scholarship Program
Orlando, FL

Skills

  • Sales/Marketing - Consistently exceeds sales and marketing goals
  • Administrative/Management - Hands on manager with excellent problem-solving, planning, and time management skills
  • Customer Service - Exceptional interpersonal skills, communication skills, empathy, and patience
  • Social media/Advertising - Proficient in all social media platforms and online real estate marketing

Timeline

Office Manager

Holiday Pinegate by Atria
07.2024 - Current

Leasing Consultant

Heritage Realty Management
03.2023 - 07.2024

Internet Account Manager

Lowe Toyota of Warner Robins
02.2018 - 05.2021

Business Development/Internet Sales Manager

Five Star Toyota
02.2016 - 02.2018

Licensed Sales Producer

Allstate Insurance Company
10.2014 - 02.2016

Licensed P/C Customer Service Agent

GEICO
02.2010 - 10.2014

Receptionist

Old Capital Motors
09.2008 - 02.2010

Seater/Reservationist

Walt Disney World Resort
01.2008 - 09.2008

Business Administration -

University of Central Florida

Business Administration - General Studies

Georgia Military College

75-Hr GA Salesperson Pre-Licensing Course

Middle Georgia Association of Realtors

Disney CareerStart Scholarship Program
Jordie Hanson