Jordin Baldwin
Auburn,WASHINGTON
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
9
9
years of professional experience
Work History
Substitute Para Educator
Dieringer School District
Bonney Lake, WA
03.2024 - Current
- Assisted teachers with lesson plans and instruction for students in the classroom setting.
- Provided individualized support to special education students and monitored their progress.
- Supervised students during lunch, recess, and other activities throughout the day.
- Conducted assessments on student's performance in the classroom environment.
- Reviewed student records and documents for accuracy and completeness.
- Promoted positive behavior management strategies among students in the classroom setting.
Driver
Active Delivery Service, Inc.
Seattle, WA
02.2015 - Current
- Delivered Floral arrangements to customers in a timely and efficient manner.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Secured merchandise, avoiding damage during transportation.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating vehicle.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with team regarding pick-ups and deliveries status updates.
Customer Engagement Specialist
Fred Meyer
Renton, WA
03.2023 - 10.2023
- Provided information regarding facility policies and procedures to visitors.
- Assisted in controlling access to restricted areas.
- Monitored surveillance equipment for suspicious activities or persons.
- Observed behavior patterns in order to identify potential criminal activity or threats.
- Investigated suspicious activities or incidents on premises.
- Interacted with customers in a professional manner while providing assistance as needed.
- Operated radio communication systems for coordination with co-workers and supervisors.
- Maintained high levels of alertness throughout shifts.
Shop Assistant
Iris and Peony Florist
Burien, WA
11.2022 - 05.2023
- Greeted customers and answered their inquiries about flower arrangements.
- Assisted with the selection of flowers, plants, cards, and other items for purchase.
- Arranged bouquets according to customer specifications.
- Prepared orders by wrapping bouquets in cellophane or tissue paper.
- Received payments from customers and provided change or receipts as required.
- Kept records of sales transactions using a cash register system.
- Maintained store shelves and displays to ensure that merchandise was organized attractively.
- Restocked inventory when necessary to maintain adequate supplies on hand.
- Operated floral design equipment such as cutters, shapers., as needed.
- Inspected incoming shipments of fresh flowers for quality assurance purposes.
- Performed routine maintenance tasks such as watering plants, trimming foliage, sweeping floors.
- Provided advice regarding proper care of plants and flower arrangements.
- Processed online orders for delivery or pickup in a timely manner.
- Coordinated deliveries with couriers while ensuring accuracy of addresses.
- Handled customer complaints professionally and referred them to management when appropriate.
- Assisted with promotional activities such as special events or seasonal promotions.
- Received incoming flower deliveries and placed new stock in refrigerators.
- Packed and wrapped completed arrangements for secure delivery.
Starbucks Barista
Starbucks
Seattle, WA
08.2015 - 01.2016
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
Education
High School Diploma -
Puget Sound Skills Center
Burien, WA06-2015
High School Diploma -
Highline High School
Burien, WA06-2015
Skills
- Disability Awareness
- Positive Reinforcement
- Technology proficiency
- Social Skills Training
- Student Engagement
- Excellent customer service
- Customer rapport
- Route Management
- Punctuality
- Valid Driver's License
- Adaptability
- Teamwork and Collaboration
Languages
English
Professional
References
References available upon request.
Timeline
Substitute Para Educator
Dieringer School District
03.2024 - Current
Customer Engagement Specialist
Fred Meyer
03.2023 - 10.2023
Shop Assistant
Iris and Peony Florist
11.2022 - 05.2023
Starbucks Barista
Starbucks
08.2015 - 01.2016
Driver
Active Delivery Service, Inc.
02.2015 - Current
High School Diploma -
Puget Sound Skills Center
High School Diploma -
Highline High School
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