Jordin Brice
Medical Assistant
North Platte,NE
Summary
Hardworking assistant that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant/Medical Receptionist
Dr. Deb's Express Medical Care
07.2021 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Invoiced patients accurately in line with charging guidelines.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Conducted patient intake interviews, recording and documenting relevant information.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
Patient Care Tech
Great Plains Health Hospital
02.2023 - 04.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Used principles of growth and development to provide age-specific treatment and care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Direct Support Staff Member
North Platte Opportunity Center
10.2020 - 07.2021
- Developed rapport to create safe and trusting environment for care.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported clients to medical and dental appointments to provide support.
- Supervised daily activities and provided assistance to staff.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Educated clients and family members on relevant topics to support independent living.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Bartender/Server Shift Leader
Open Range Bar And Grill
08.2016 - 10.2020
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
Certified Medication Aide
Well Life
02.2020 - 07.2020
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered medications to patients and remained vigilant for negative side effects.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Turned and repositioned patients to prevent bedsores.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
Transportation Specialist
Army National Gaurd
12.2014 - 05.2020
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
- Planned and oversaw mission transportation activities.
- Maintained operations in compliance with federal regulations.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Loaded and secured deliveries up to weight limit per trailer
- Met safety and regulatory standards for full operational compliance.
- Analyzed transportation data to identify improvement opportunities.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Maintained accurate shipment, invoice and expense documentation for reliable reference.
Food Specialist
Army National Gaurd
11.2013 - 12.2015
- Kept dining facility within budget by establishing minimal waste guidelines and exceeding set goals
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Served consistent portions following recipes and control standards.
- Maintained inventory of food supplies and ingredients by conducting regular stocktakes, ordering low-stock items and frequently updating inventory lists.
- Used sensor-based thermometers to track temperatures in holding areas, refrigerators and food preparation spaces to reduce risk of spoilage and protect against food-borne illnesses.
- Utilized equipment such as convection ovens, mixers, grills, steam kettles and fryers to prepare meals for patrons.
Education
Certified Nurse Aid - Health Aide
Midplains Community College
North Platte, NE10.2022
Associate Degree in Nursing - Medical Assisting
Mid Plains Community College
North Platte, NE08.2022
No Degree - Phlebotomy Certification
Alison
Online02.2022
Emergency Medical Technician - Emergency Medical Technology
Mid Plains Community College
North Platte, NE12.2018
High School Diploma -
Maryvale High School
Phoenix, AZ07.2014
Skills
- Medical Histories and Vital Statistics
- Telephone Etiquette
- Patient Referral
- Electronic Medical Record
- Medical Information Software
- Medical Billing and Coding
- Prescription Refills
- Checking Patient Details
- Patient Records Gathering
- Account Management
- Paperwork Coordination
- Medical Records Management
- Message and Report Transcription
- Efficiency Improvement
- Patient Callbacks
- Office Coordination
- Bookkeeping Support
- Pulse Oximetry
- Front Desk Operations
- Insurance Claims
- Medical Report Preparation
- Creative Solutions
- Record Processing
- Accounting Techniques
- Medical Transcription
- Teamwork and Collaboration
- Payment Scheduling and Collection
- Software Applications
- Critical Thinking
- Pre-Hospital Care
- Patient Scheduling
- Referral Verification
- Healthcare Administration
- Reminder Calls
- Office Supplies and Inventory
- Patient Data Processing
- Administering Medications
- Call Transfers
- Insurance Verification
- Maintaining Financial Records
- Medical Recordkeeping
- Payment Plan Options
- Medical Records Verification
- Certified Medical Administrative Specialist
- Data Entry Software
- Compassionate Care
- Sterilizing Procedures
- EMR Systems
- Appointment Scheduling
- Co-Payment Collection
- Medical Assistance
- Equipment Troubleshooting and Maintenance
Accomplishments
- Only one of two service members to be promoted in a platoon of 109.
-First woman to graduate highschool for 3 generations
-Finished current college classes with a 3.5 GPA.
-dedicated to social media management, and business letters at current employer
Certification
-Basic Life Saving
-Phlebotomy
currently working on business management
Timeline
Patient Care Tech
Great Plains Health Hospital
02.2023 - 04.2023
Medical Assistant/Medical Receptionist
Dr. Deb's Express Medical Care
07.2021 - Current
Direct Support Staff Member
North Platte Opportunity Center
10.2020 - 07.2021
Certified Medication Aide
Well Life
02.2020 - 07.2020
Bartender/Server Shift Leader
Open Range Bar And Grill
08.2016 - 10.2020
Transportation Specialist
Army National Gaurd
12.2014 - 05.2020
Food Specialist
Army National Gaurd
11.2013 - 12.2015
Certified Nurse Aid - Health Aide
Midplains Community College
Associate Degree in Nursing - Medical Assisting
Mid Plains Community College
No Degree - Phlebotomy Certification
Alison
Emergency Medical Technician - Emergency Medical Technology
Mid Plains Community College
High School Diploma -
Maryvale High School
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