Jordin Clark
Eugene,OR
Summary
Accomplished Case Manager and Retail Store Manager with a proven track record at St. Vincent De Paul, adept in problem-solving and relationship building. Expertly coordinated services and improved store sales through strategic planning and efficient case management. Demonstrates exceptional organization, critical thinking, and care coordination skills, significantly enhancing client and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
St. Vincent De Paul SSVF
03.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Retail Store Manager
St. Vincent De Paul
10.2018 - 03.2022
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Completed point of sale opening and closing procedures.
- Assisted with training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
GED -
Lane Community College
Eugene, OR12.2020
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Relationship building
- Conflict resolution
- Positive attitude
- Critical thinking
- Active listening
- Care coordination
- Case planning
- Data entry and analysis
Certification
- First Aid, CPR/AED Instructor Certification – American Red Cross or American Heart Association
Timeline
Case Manager
St. Vincent De Paul SSVF
03.2022 - Current
Retail Store Manager
St. Vincent De Paul
10.2018 - 03.2022
GED -
Lane Community College
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