Jordin Drewes
Three Oaks,MI
Summary
Proven track record in enhancing customer satisfaction and maintaining high standards of cleanliness, notably with Self Employed Services. Adept at managing operations and staff, as demonstrated at Nancy’s at the Lake, with a strong work ethic and exceptional customer service skills. Achieved positive feedback through motivation, initiative, and a flexible schedule, ensuring client and community well-being.
Overview
10
10
years of professional experience
Work History
Cleaning Contractor
Self Employed Services
01.2015 - Current
- Customer satisfaction by providing thorough and efficient cleaning services.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes and rental properties.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Developed customized cleaning plans tailored specifically to each clients unique needs.
- Provided excellent customer service by addressing client concerns promptly and professionally.
Gym Receptionist
Equilibrium Fitness
09.2020 - 10.2021
- Kept front desk and lobby clean, and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Assisted management in maintaining a clean and sanitized gym once reopened after Covid.
- Conducted facility tours for potential members, along with touring gum equipment for proper use.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
Restaurant Manager
Nancy’s at the Lake
06.2015 - 09.2019
- Managed daily operations of establishment and employees.
- Interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere to guarantee each customer received exceptional food and service. As well as insured employees had a positive working environment.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
City Maintenance Worker
City of New Buffalo
06.2018 - 10.2018
- Enhanced community satisfaction with well-maintained playgrounds, sports fields, and recreational facilities throughout the city.
- Maintained efficiency within the team by effectively communicating with coworkers and supervisors regarding project progress and challenges.
- Contributed to smooth city operations by quickly responding to maintenance requests from various municipal departments as needed.
- Promoted public health by sanitizing public restrooms and facilities on a regular basis.
- Improved city cleanliness by regularly removing trash and debris from streets, sidewalks, and beach.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Replaced worn or broken parts on machines and equipment.
Education
New Buffalo Senior High School
New Buffalo, MI06.2016
Skills
- Strong Work Ethic
- Residential Cleaning Experience
- Motivation and Initiative
- Customer Service
- Housekeeping
- Flexible Schedule
Timeline
Gym Receptionist
Equilibrium Fitness
09.2020 - 10.2021
City Maintenance Worker
City of New Buffalo
06.2018 - 10.2018
Restaurant Manager
Nancy’s at the Lake
06.2015 - 09.2019
Cleaning Contractor
Self Employed Services
01.2015 - Current
New Buffalo Senior High School