Jordin Ly
Summary
Experienced professional accustomed to working in high volume settings with over 4 years of experience. Extremely motivated individual willing to get tasks done swiftly and efficiently. Excellent communication skills with an ability to multitask, work under pressure while meeting goals metrics and providing good customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Tasty Tails
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Freelance videographer/photographer
01.2018 - Current
- Meeting with potential clients for photography and video jobs
- Taking video and photos for wedding reception/ceremonies
- Create video clips for various small businesses, churches and youth groups
- Edit and put together photo collages and videos.
Team Lead Service Agent
Geico
10.2021 - 01.2024
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Evaluated customer needs and feedback to drive product and service improvements.
Manager
Kung Fu Tea
04.2019 - 10.2021
- Scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Cybersecurity/IT Support
Collin College
08.2026
Skills
- Multitasking
- Problem solving
- Organized
- Verbal and Written Communication
- General management
- Adaptive
- Quick Learner
- Strong Communication Skills
- Critical Thinking Capabilities
- Web development expertise
- Information Security Awareness
- Cloud computing understanding
- Strong Work Ethic
- Technical Support
- Teamwork and Collaboration
- Computer Repairs
- Help Desk Support
Certification
- Certified computer maintenance license
- Certified to handle insurance in all 50 states
Timeline
Server
Tasty Tails
02.2024 - Current
Team Lead Service Agent
Geico
10.2021 - 01.2024
Manager
Kung Fu Tea
04.2019 - 10.2021
Freelance videographer/photographer
01.2018 - Current
Bachelor of Science - Cybersecurity/IT Support
Collin College