Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Jordin Martin

Chandler,AZ

Summary

Patient and empathetic customer service leader with extensive background in conflict resolution and customer care. Desire to leverage talents to pursue challenging and dynamic customer service role.

Overview

7
7
years of professional experience

Work History

Account Manager

Glenview Finance
At Home, Position
06.2021 - Current
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Managed and made over 75 customer calls per day.
  • Enroll 15 plus new customers into program per week, then send new customer information over to inside sales representative in timely manner.
  • Liaised between account holders and various departments.
  • Contributed to annual revenue goals by pitching programs and developing new accounts.
  • Delivered engaging and polished presentations to highlight programs and draw favorable competitor comparisons.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities

Insurance Sale Agent

Globe Life Liberty National
Charlotte, NC.
01.2021 - 06.2021
  • Pursued continued professional development through insurance workshops, course and web infrastructure.
  • Made over 80 outbound calls per day.
  • Continuously increase sales by completing $100 sales 7 times per week.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Engaged customers and provided high level of service by carefully exploring details about documents.
  • Followed up with warm leads to drive sales to completion.

Certified Credit Counselor

Credit Guard Of America
Boca Raton, FL
01.2018 - 01.2021
  • Educate customers on service details and information.
  • Review customers budget and eliminate or reduce monthly expenses and suggest ways customers can save money.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Reviewed credit reports to identify debt and determine best-fit strategies for consolidating, reducing interest rates and lowering monthly payments.
  • Responded to more than 40+ telephone calls each day, setting up appointments, answering questions and collecting information about specific concerns.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Resolved routine credit and collection situations and requested assistance on highly sensitive accounts
  • Responded to client concerns and questions about credit scores and methods to improve numbers

Front Desk Receptionist

Woof Gang Bakery & Grooming
Palm Beach, Florida
04.2019 - 04.2020
  • Welcomed customers to front desk and engaged in friendly conversations while efficiently scheduling appointments according to groomers and customers preferred pace and schedule that week.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained neat and clean cages, kennels and play areas to promote animal well being.
  • Increased product sales by 10% by shelving, merchandising new products in visually appealing and organized displays, and by discounting older products.
  • Helped locate merchandise and suggest suitable options for their pets.
  • Restocked supplies and rotated items to keep teams efficient and prevent expiration of perishable goods.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Communicated professionally with pet owners via phone, email and text.

Logistics Team Member

Old Navy
Lynnwood, WA, Boynton Beach, FL
10.2016 - 02.2018
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
  • Maintain fast paced and efficient work environment to complete 800 unit shipments in timely manner.
  • Accurately set sales and markdowns on merchandise.
  • Advocated for accident preparedness and safety training to maintain safe working conditions.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Money handling experience, open and close registers .
  • Arranged new merchandise with signage and appealing displays to encourage customer sales.

Education

General Studies -

Edmonds Community College
Lynnwood, WA
06.2017

High School Diploma -

K-12 Online Public School
Virtual
06.2015

Skills

  • Debt consolidation planning
  • Budget counseling
  • Critical thinking
  • Cash handling accuracy
  • Professionalism and strong work ethic
  • Verbal and written communication
  • Inside sales
  • Teamwork and collaboration
  • Customer retention abilities
  • Calm disposition
  • Upselling Products and Services
  • Multitasking and Prioritization

Timeline

Account Manager

Glenview Finance
06.2021 - Current

Insurance Sale Agent

Globe Life Liberty National
01.2021 - 06.2021

Front Desk Receptionist

Woof Gang Bakery & Grooming
04.2019 - 04.2020

Certified Credit Counselor

Credit Guard Of America
01.2018 - 01.2021

Logistics Team Member

Old Navy
10.2016 - 02.2018

General Studies -

Edmonds Community College

High School Diploma -

K-12 Online Public School

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Jordin Martin