Jordin Schaumberg
Warrenton,MO
Summary
Professional with significant experience in customer support and coordination. Known for high standards and delivering results through effective team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and problem-solving, ensuring client satisfaction and operational efficiency. Reliable, flexible, and focused on achieving optimal outcomes.
Overview
5
5
years of professional experience
Work History
Accounting Customer Support Coordinator
Enterprise Fleet Management
02.2024 - Current
- Promptly review, respond, and re-delegate internal inquiries
- Guide internal teams to reach out to specific departments
- Handle a large volume of lease modification requests daily
- Ensure end-of-month reporting is completed by a specific deadline
- Effectively communicate company protocols and policies to different departments
Accounts Payable Coordinator
Enterprise Fleet Management
02.2023 - 02.2024
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Communicate and collaborate with vendors and other team members
- Process credit card payments
- Enter data in Excel spreadsheets
- Research and answer vendor inquiries
- Process due invoices for payment
- Complete journal entries
Customer Service Representative
Warren County Collector of Revenue
10.2020 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the county
- Collected and filed check payments
- Kept records of taxpayer interactions, transactions, comments, and complaints
- Responded promptly to taxpayer inquiries about accounts
- Filed and maintained taxpayer records
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT01-2026
Associate of Arts -
St. Charles Community College
Cottleville, MO05-2020
High School Diploma -
Wright City High School
Wright City, MO05-2018
Skills
- Reporting and analysis
- Complaint handling
- Customer relations
- Microsoft office
- Inter-department collaboration
- Phone and email etiquette
- Data entry
- Documentation and recordkeeping
Timeline
Accounting Customer Support Coordinator
Enterprise Fleet Management
02.2024 - Current
Accounts Payable Coordinator
Enterprise Fleet Management
02.2023 - 02.2024
Customer Service Representative
Warren County Collector of Revenue
10.2020 - 01.2023
Bachelor of Science - Accounting
Western Governors University
Associate of Arts -
St. Charles Community College
High School Diploma -
Wright City High School
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