Jordin Twitchell
Gansevoort,NY
Summary
Authorized to work in the US for any employer. Diligent program support professional well-versed in establishing rapport with clients in a positive demeanor. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Supported numerous patients in large facilities and played key roles in achievement of positive patient outcomes. Excellent communications and time management skills leading to desirable results. Proactive and caring worker with six years of experience combined with communication strengths and good observational skills.
Overview
8
8
years of professional experience
Work History
Behavioral Health Technician
Glens Falls Hospital
Glens Falls, United States
08.2021 - 08.2022
- Providing proper care up to 30 patients by using time management and prioritizing
- Using deescalating skills when needed
- Built and maintained positive staff relationships to promote teamwork and better serve patients.
- Conducted client rounds every fifteen minutes to check on residents.
- Performed client intake procedures according to internal standards for new admissions.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each
- Searched patients belongings prior to and during stays
Residential Counselor
Seall inc
Bennington, VT
04.2021 - 08.2021
- Motivated and encouraged residents to use their coping skills when in stressful situation
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Assistant Teacher
Sunshine Nursery Day Care
Cambridge, NY
08.2020 - 04.2021
- Provided structural environment within state regulations to allow children to succeed and accomplish goals.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
- Attended to classroom details and logistics to maintain strong instructional environment.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Pharmacy Technician
CVS Pharmacy
Greenwich, NY
10.2017 - 03.2021
- Answered multiple incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Voluntary Worker
Fort Hudson Dementia Unit
Fort Edward, NY
02.2018 - 02.2018
- Created multiple activities for patients and helped them out when needed.
- Maintained clean, neat and operational facilities to serve program needs.
- Provided immediate responses to questions from volunteers.
- Assisted with event coordination and on-site support.
- Greeted visitors and answered questions about program, requirements and opportunities.
Caregiver
Windy Mountain Kennels
Granville, NY
02.2016 - 10.2017
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Restrained animals safely during exams and procedures.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Exercised dogs on leads and at dog parks.
- Maintained relationships with local veterinarians in case of emergencies.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
Service Deli Assistant
Edwards Market
Granville, NY
06.2015 - 02.2016
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Education
Bachelor of Science - Psychology
SUNY College At Plattsburgh
Plattsburgh, NY12.2022
Associate of Science - Liberal Arts in Math And Science
Suny Adirondack
Queensbury, NY12.2020
Skills
- Safety Monitoring and Management
- Crisis Resolution
- Behavior Observation
- Coordinating Care
- Mental Health Care
- Multitasking Abilities
- Building Effective Relationships
- Flexible and Adaptable
- Organization and Time Management
- Attention to Detail
- Observing and Monitoring Behavior
- Behavior Modification Techniques
Timeline
Behavioral Health Technician
Glens Falls Hospital
08.2021 - 08.2022
Residential Counselor
Seall inc
04.2021 - 08.2021
Assistant Teacher
Sunshine Nursery Day Care
08.2020 - 04.2021
Voluntary Worker
Fort Hudson Dementia Unit
02.2018 - 02.2018
Pharmacy Technician
CVS Pharmacy
10.2017 - 03.2021
Caregiver
Windy Mountain Kennels
02.2016 - 10.2017
Service Deli Assistant
Edwards Market
06.2015 - 02.2016
Bachelor of Science - Psychology
SUNY College At Plattsburgh
Associate of Science - Liberal Arts in Math And Science
Suny Adirondack
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