Jord'n Jospitre
Direct Support Professional
South Easton,MA
Summary
Enhance team performance, while maximizing customer satisfaction by tactically managing customers needs and implementing process improvement. I am a dedicated and passionate provider for all people that I service, as well as the company I work for. I have shown to be highly professional, dependable and reliable while needing minimal supervision.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Department of Developmental Services (DDS) DSW1
Amanda Cole
Middleboro, MA
10.2016 - Current
- Provide behavioral, recreational, and physical assistance to the clients.
- Ensure implementation of the Individual Service Plan (ISP).
- Understanding and Acknowledging DDS/ SRS policies
- Provide medication and assists with transportation.
- Daily documentation, ability to complete incident reports, collect data, file internal and external documentation into records for clients
- Advocate for clients as they go out into the community.
- Ensure clients safety. and maintain client confidentiality.
- Ensuring the individuals' human rights are being meet by complying with applicable laws and regulations, of the state.
Extended Stay America Inc. Guest Servic
Sue Roman
Norton , MA
01.2015 - 02.2019
- Treat all guest and associates with the utmost respect and kindness.
- Maintain the security, confidentially, and information of all guests.
- Process reservations, registration, payment, and login arrival and departures of guest.
- Creates new reservations for last minute guest arrivals.
- Maintain phone calls, messages and assisting visitors
- Sending correspondence, processing reports for managers.
- Exercising good judgment regarding assigned tasks, including but not limited to the prompt reporting of all safety and security issues and complying with hotels regulations .
McDonald's Crew Member
Erin Petrie
Canton , MA
05.2012 - 12.2015
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Moved and stocked food products weighing up to 50 pounds.
- Serving customers in a timely manner.
- Following the company’s security and safety procedures.
- Arriving for the start of their shift on time and staying until all duties are complete.
- Analyzed customer complaints and feedback for constant improvements.
Education
High School Diploma -
Avon Middle High School
Avon, MA 09.2010 - 06.2015
Associate of Arts - Social Work
Eastern Gateway Community College
Steubenville, OH 09.2020 - Current
Skills
Excellent customer service skills
Strong communication skills
Organization skills
Detail oriented
Independent worker
Problem solving
Ability to Multi-task
Leadership skills
Hard Working
Certification
MAP
Timeline
Associate of Arts - Social Work
Eastern Gateway Community College
09.2020 - Current
MAP
07-2017
CPR
01-2017
Department of Developmental Services (DDS) DSW1
Amanda Cole
10.2016 - Current
Extended Stay America Inc. Guest Servic
Sue Roman
01.2015 - 02.2019
McDonald's Crew Member
Erin Petrie
05.2012 - 12.2015
High School Diploma -
Avon Middle High School
09.2010 - 06.2015