Jordon Broadnax
Columbia,SC
Summary
Qualified, growth focused professional with 5+ years of dynamic customer service and sales experience across multiple industries. With a keen eye of details and disciplined approach to execute and excel ensuring a productive environment. Equipped a steadfast commitment to customer service to enhance customer experience, maximize satisfaction, achieve sale goals and increase business revenue. Developed and maintained a high level of product knowledge to promote to current or potential customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
04.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Credit Analyst
Rent-A-Center
07.2024 - Current
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Negotiated terms with clients facing financial difficulties to maximize recovery and maintain relationships.
- Evaluated and approved credit applications based on thorough financial analysis and risk assessment.
- Investigated discrepancies between actual balances owed by customers versus amounts recorded in company's accounting system.
- Completed ongoing professional training to facilitate accurate and productive credit management.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Led, trained, and supervised credit department staff, promoting a culture of high performance and accountability.
Food Service Worker
Envision Fort Jackson Military Base
02.2024 - 07.2024
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Line Cook/Line Cook Trainer
Five Guys
09.2023 - 02.2024
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Security Officer
Allied Universal Security
02.2023 - 07.2023
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Monitored security cameras to identify and respond to suspicious activity.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Provided friendly and professional assistance to employees, visitors and customers.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Reported safety hazards for remediation response.
- Adhered to post orders while maintaining a visible presence around the property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored CCTV systems to ensure safety and security of premises.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Amazon Delivery Driver
Amazon DSP
10.2022 - 01.2023
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Inspected vehicle and maintained gas, oil and water levels.
- Contacted customers prior to delivery to coordinate delivery times.
- Received daily delivery instructions and route assignments from dispatch.
- Kept accurate logs of all deliveries and trips.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier/Sales Associate
US Foods
06.2022 - 10.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated a variety of machinery and tools safely and efficiently.
Event Organizer
Cook rental
03.2022 - 06.2022
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Followed local regulations for events and obtained necessary permits.
- Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Vice President/Student Government
University of Pikeville
08.2018 - 05.2020
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Led strategic planning and execution to enhance profitability and company growth.
- Facilitated workshops for new members of the Student Government Executive Board regarding their responsibilities and expectations.
- Connected regularly with students to collect information about experiences and problems.
- Attended conferences related to college administration, higher education policy, or general topics relevant to students' experience at university.
- Promoted a culture of inclusion by encouraging participation from diverse backgrounds within Student Government activities.
- Attended monthly meetings to voice concerns, opinions and ideas.
- Encouraged parent attendance and participation at grade, PA and school events.
- Developed a budget proposal for student government operations and activities, including allocations for clubs and organizations on campus.
- Coordinated communication between student government departments to ensure smooth operation of all initiatives.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) - Biology
Pikeville University
Pikeville, KentuckySome College (No Degree) - Business Management
Florida Gulf Coast University
Fort Myers, FLSome College (No Degree) - Business Management
Wingate University
Wingate, NCHigh School Diploma -
Columbia High School
Columbia, SC05.2018
Diesel Tech Certification - Mechanics
Heyward Career And Tech Center
Columbia, SC05-2018
Skills
- Business planning
- Marketing
- Customer service
- Conflict resolution
- Financial management
- Sales management
- Salesforce management
- Security Services
- Detail-oriented
Certification
Non-CDL Class C
Timeline
Security Officer
Allied Universal Security Services
04.2025 - Current
Credit Analyst
Rent-A-Center
07.2024 - Current
Food Service Worker
Envision Fort Jackson Military Base
02.2024 - 07.2024
Line Cook/Line Cook Trainer
Five Guys
09.2023 - 02.2024
Security Officer
Allied Universal Security
02.2023 - 07.2023
Amazon Delivery Driver
Amazon DSP
10.2022 - 01.2023
Cashier/Sales Associate
US Foods
06.2022 - 10.2022
Event Organizer
Cook rental
03.2022 - 06.2022
Vice President/Student Government
University of Pikeville
08.2018 - 05.2020
Some College (No Degree) - Biology
Pikeville University
Some College (No Degree) - Business Management
Florida Gulf Coast University
Some College (No Degree) - Business Management
Wingate University
High School Diploma -
Columbia High School
Diesel Tech Certification - Mechanics
Heyward Career And Tech Center