Jordon Fox
Philadelphia,PA
Summary
Proven track record in enhancing customer satisfaction and retention through expert problem resolution and effective team collaboration. Skilled in POS system operation and customer service support, consistently exceeding sales targets. Demonstrated ability to adapt and thrive in fast-paced environments, achieving significant improvements in customer experience. Seasoned Customer Service Associate with years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa
06.2023 - 09.2023
- Provided exceptional customer service in a fast-paced environment, ensuring a positive shopping experience for all customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled cash transactions, processed payments, and managed the cash register with accuracy and efficiency.
- Assisted customers with inquiries, product recommendations, and resolving complaints, maintaining a high level of customer satisfaction.
- Prepared and served food and beverages, adhering to Wawa’s quality and safety standards.
- Maintained a clean and organized store environment, including restocking shelves and managing inventory.
- Collaborated with team members to ensure smooth store operations and meet daily sales targets.
- Demonstrated strong problem-solving skills, effectively handling customer issues and escalating when necessary.
- Received recognition for consistently meeting and exceeding customer service expectations and contributing to team success.
Chipotle
Crew Member
12.2019 - 08.2020
- Provided exceptional customer service by greeting customers, taking orders accurately, and addressing customer inquiries and concerns in a friendly manner.
- Prepared ingredients and assembled food items according to Chipotle standards, ensuring consistency and quality.
- Worked collaboratively with team members to maintain smooth operations during peak hours and ensured a positive working environment.
- Maintained a clean and organized workspace, adhering to health and safety regulations to ensure food safety.
- Operated the cash register efficiently, handling cash and credit card transactions with accuracy.
- Assisted with inventory checks and stock replenishment, ensuring all necessary supplies were available.
- Trained new employees on proper procedures, safety
- Managed multiple tasks simultaneously in a fast-paced environment, consistently meeting deadlines and maintaining high performance.
- Addressed customer complaints professionally and effectively, ensuring customer satisfaction.
- Informed customers about current promotions and menu specials, contributing to increased sales.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Catering Associate
Miles Table and Catering
08.2019 - 12.2019
- Worked cohesively with a team to provide friendly, courteous service and create memorable moments for guests.
- Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted in food delivery from prep location to venue
Education
Bachelor of Science - Biomedical Engineering
Drexel University
Philadelphia, PA12.2024
Skills
- Customer Service and Support
- Problem Resolution
- Team Collaboration
- Product Knowledge
- Complex Problem-Solving
- Stock replenishment
- POS System Operation
- Product and service knowledge
- Order fulfillment
- Process Improvement
- Sales and Upselling
- Customer Retention Strategies
- Ordering Platforms Systems
Timeline
Customer Service Associate
Wawa
06.2023 - 09.2023
Chipotle
Crew Member
12.2019 - 08.2020
Catering Associate
Miles Table and Catering
08.2019 - 12.2019
Bachelor of Science - Biomedical Engineering
Drexel University