JORDON MILLER
Grand Rapids
Summary
I am a committed and self-motivated individual with 10+ years of experience in management, sales operations, procurement strategies, and overall organizational data visibility. Within your organization, I will ceaselessly strive to delver the best results in accordance to your business needs and beyond any given expectations.
Overview
10
10
years of professional experience
Work History
SVP Sales Operations
Twinmed
03.2024 - Current
- Lead, hired, and managed employees to maximize productivity while training staff on best practices and protocols for the entire organizations Pricing, Reporting, and RFP Departments.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
- Maintained consistent growth in revenue, contribution margin, operating profit, and EBITDA.
- Revamped sales strategies to increase customer acquisition rates while maintaining strong profit margins.
VP Sales Operations
Twinmed
09.2023 - 03.2024
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Increased company growth through collaboration with sales and marketing departments.
- Implemented cost-saving measures by conducting thorough financial analysis and identifying areas of inefficiency within the organization.
- Onboard and retain $30MM in new customer acquisitions.
- Received Presidents Club Awards.
Director of Purchasing
Aramark SeniorLife+
09.2021 - 09.2023
- Implemented & trained on centralized procurement policies and procedures for all 10,000 employees to effectively adopt in the field.
- Reduced supply chain risks by diversifying the supplier base and implementing contingency plans.
- Improved supplier lead times through collaborative forecasting efforts.
- Managed annual budgets for purchasing activities, ensuring compliance with financial guidelines and targets.
- Oversaw contract development and relationships with over 30 national vendors totaling $150 million in spend.
- Consistently drove $5+ million in annual spend out of the organization through contract negotiations, best practice procedures, and product optimizations.
Director of Field Sales Support
Medline Industries, Inc
07.2019 - 09.2021
- Managed a team of 11 analysts whom support sales and customers in the Nursing Home, Assisted Living, and Homecare market.
- Oversaw customer operations whose sales total over $300 million annually.
- Drove internal and external pricing accuracies at a company leading, 98.3%.
- Rolled out two department restructures in accordance to company initiatives and goals.
- Managed relations with order interface vendors.
Business Operations Manager
Medline Industries, Inc
01.2019 - 07.2019
- Managed a team of 8 analysts whom support sales members and customers in the Post-Acute market.
- Designed and initiated a new sales force structured to save Medline $500K annually.
- Met executive and sales staff needs through various advanced reporting & analysis.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations including new training manuals and customer business reviews.
Sr. Business Analyst
Medline Industries, Inc
01.2017 - 12.2018
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Performed ROI analyses designed to save customers while increasing profits.
- Provided quarterly and annual spend & profit forecasting.
- Built and presented customer financial business reviews.
- Attended and spoke at charity/Association events.
- Increased gross margin dollars by 15% with a goal of 8%.
Account Manager
Medline Industries, Inc
09.2014 - 12.2016
- Managed the relationship on-site at the nation's largest post-acute provider.
- Coordinated item and product category bids.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Controlled contract connections and pricing alignment.
- Increased mattress sales by 64% with a goal of 15%.
- Increased vaccines sales by 86% with a 25% goal.
- Developed procurement best practice protocols, reducing customers spend by $90K annually.
Education
BAA - Health Administration
Central Michigan University
Mount Pleasant, MI2014
Skills
- Strategic leadership
- Analytical Thinking
- Policies and Procedure Refinement
- KPI Tracking
- Customer & Sales Support
- Financial Reporting
- Recruiting and Hiring
- Budget Preparation
- Staff Management
- MS Excel
- Supplier Relationship Management
- Negotiation expertise
Timeline
SVP Sales Operations
Twinmed
03.2024 - Current
VP Sales Operations
Twinmed
09.2023 - 03.2024
Director of Purchasing
Aramark SeniorLife+
09.2021 - 09.2023
Director of Field Sales Support
Medline Industries, Inc
07.2019 - 09.2021
Business Operations Manager
Medline Industries, Inc
01.2019 - 07.2019
Sr. Business Analyst
Medline Industries, Inc
01.2017 - 12.2018
Account Manager
Medline Industries, Inc
09.2014 - 12.2016
BAA - Health Administration
Central Michigan University
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