JORDON SIMMONS
District Heights,MD
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
7
7
years of professional experience
Work History
Clerical Support
United States Patent Trademark Office
11.2023 - Current
- Provided clerical support to members of administration.
- Delivered clerical support by handling range of routine and special requirements.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Administrative Support (Temp Agency)
Imagine Lincoln Charter School
04.2023 - 12.2023
- Offered administrative support in tracking products and materials according to deadlines.
- Administered and used appropriate technology and other resources, facilitated educational work of faculty and delivered required administrative support.
- Purchased indirect manufacturing supplies, administrative support materials and packaging to comprehensively build multifaceted production lifecycles.
- Provided administrative support to judicial staff by duplicating and circulating documents, managing office mail and handling individual requests.
Payroll Support (Temp Agency)
House of Representatives (HOR)
10.2022 - 03.2023
- Maintained compliance with federal, state, and local tax laws by staying current on regulations and accurately calculating withholdings.
- Ensured timely payments to employees by diligently monitoring payroll schedules and deadlines.
- Streamlined payroll processes for increased efficiency, implementing automated systems and software.
- Prepared detailed reports for management review, highlighting key trends and areas for improvement in the payroll process.
- Handled special payment requests such as bonuses or severance packages while adhering to company policies and legal requirements.
Office Manager
Jewels New Beginning Learning Center
05.2019 - 09.2022
- Oversee day-to-day office operations, including receiving and organizing communication, answering and forwarding calls, and creating business letters and records
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Direct team of 10 administrative professionals to meet team needs in a fast-paced environment
- Manage compensation packages using payroll software
- Collect and verify timekeeping information for all employees
- Calculate pay according to hours worked incorporating leaves and overtime
- Calculate bonuses and commissions when appropriate.
Administrative Assistant/ Scheduler (Temp Agency)
Enlightened, Inc
01.2019 - 03.2019
- Provide general administrative and clerical support including mailing, scanning, faxing, and copying to management
- Maintain electronic and hard copy filing systems
- Open, sort and distribute incoming correspondence
- Perform data entry and scan documents
- Assist in resolving any administrative problems.
Administrative Assistant (Temp Agency)
The Campagna Center
06.2018 - 01.2019
- Provide general administrative and clerical support including mailing, scanning, faxing, and copying to management
- Maintain electronic and hard copy filing systems
- Open, sort and distribute incoming correspondence
- Perform data entry and scan documents
- Managed Director calendar
- Assist in resolving any administrative problems
- Tracked and submitted employee timesheets to the accounting department for payroll processing
- Monitored attendance records by taking note of staff vacation time, sick days, and personal days.
Assistant
Jewels New Beginning Learning Center
10.2017 - 06.2018
- Assist the director with planning, managing, marketing, and directing a childcare program
- Teach and monitor children when needed
- Maintain center paperwork, keeping files on each child and proof of meeting government regulations
- Supervise and evaluate teachers, provide mentoring and training to help teachers improve their skills
- Work with the director and teachers to establish, evaluate, and revise curriculum
- Maintain Outlook calendar schedule of director's office
- Work closely with staff on a variety of challenges and projects
- Screen phone calls and communicate information in a timely and prioritized manner
- Managed the weekly and monthly administration of expense reports, payroll reports, and other reports on an as needed basis for the Executive Director.
Education
Criminal Justice
Southern New Hampshire University
12.2024
High School Diploma -
Surrattsville High School
Clinton, MD05.2013
Bowie State University College
Bowie, MD09.2014
Skills
- Administrative and Clerical Support
- Support ticketing systems
- HR Support
- Account Management
- Microsoft Office Suite
- Executive support experience
- Paperwork Processing
- Data Entry
- Account updating
- Appointment Scheduling
- Payment Processing
Additional Information
Public Trust
Timeline
Clerical Support
United States Patent Trademark Office
11.2023 - Current
Administrative Support (Temp Agency)
Imagine Lincoln Charter School
04.2023 - 12.2023
Payroll Support (Temp Agency)
House of Representatives (HOR)
10.2022 - 03.2023
Office Manager
Jewels New Beginning Learning Center
05.2019 - 09.2022
Administrative Assistant/ Scheduler (Temp Agency)
Enlightened, Inc
01.2019 - 03.2019
Administrative Assistant (Temp Agency)
The Campagna Center
06.2018 - 01.2019
Assistant
Jewels New Beginning Learning Center
10.2017 - 06.2018
Criminal Justice
Southern New Hampshire University
High School Diploma -
Surrattsville High School
Bowie State University College
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