Summary
Overview
Work History
Education
Skills
Laboratory Experience
Software Skills
Certification
Languages
Timeline
Generic

Jordon Sukie

Miami,Florida

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Where Happiness Lies L.L.C. by adeptly resolving complex issues and refining inventory management. Skilled in customer service and data entry, my leadership and problem-solving abilities have significantly boosted engagement and operational efficiency. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Associate

Where Happiness Lies L.L.C.
07.2021 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Associate

One Step Papers
09.2019 - 04.2020
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Science - Biology

Florida International University
Miami, FL
12.2024

High School Diploma -

Coral Reef Senior High School
Miami, FL
06.2021

Skills

Customer Service

Time Management

Attention to Detail

Computer Skills

Leadership Qualities

Customer interaction

Relationship Building

Complex Problem-Solving

Oral communication

Data Entry

Team Cooperation

Creative Thinking

Laboratory Experience

Biotechnology Laboratory

  • Performed many laboratory techniques such as PCR, PCR cleanup, Plant tissue culture, Gel electrophoresis, DNA amplification, Gel extraction, etc.
  • Inputted and analyzed data to figure out trends, distinctions, quandaries, behavior, etc.
  • Facilitated efficient sample testing by proficiently operating various laboratory equipment such as centrifuges and microscopes.
  • Boosted lab safety by strictly adhering to protocols and guidelines, minimizing risk of accidents or contamination.
  • Enhanced laboratory efficiency by maintaining a clean and organized workspace, enabling streamlined workflows.
  • Improved sample processing time by efficiently preparing and labeling specimens for analysis.
  • Cooperated with others to find the identity of a specimen from a sample.
  • Demonstrated findings to colleagues in the form of a presentation.


Microbiology Laboratory

  • Effectively plated biological samples for examination through processes such as Gram-Staining, Spore-Staining, Acid-Fast, etc.
  • Safely handled different types of bacterial samples.
  • Boosted lab safety by strictly adhering to protocols and guidelines, minimizing risk of accidents or contamination.
  • Performed a series of biochemical tests to find the identity of different bacteria including, OF medium, nitrate reduction, Voges-Proskauer, etc.
  • Inputted and analyzed data to figure out trends, distinctions, quandaries, behavior, etc.
  • Obtained biological samples from animals around FIU campus.
  • Collaborated with others to correctly identify bacteria from a plethora of samples.


Organic Chemistry Laboratory

  • Performed various techniques such as Ester hydrolysis, Aldol condensation, Fischer esterification, Recrystallization, Dehydration of compounds, etc.
  • Boosted lab safety by strictly adhering to protocols and guidelines, minimizing risk of accidents or contamination.
  • Inputted and analyzed data to figure out trends, distinctions, quandaries, behavior, etc.
  • Collaborated with others to carry out many complex experiments to find the identity of various compounds.
  • Separated, purified, and synthesized organic compounds.
  • Maintained laboratory environment through cleaning, organization, and sterilization of glassware.
  • Prepared solutions and solvents.


General Biology Laboratory

  • Performed various experiments to understand concepts such as Mendelian principles, mitosis, meiosis, Hardy-Weinberg Equilibrium, population genetics, etc.
  • Enhanced laboratory efficiency by maintaining a clean and organized workspace, enabling streamlined workflows.
  • Utilized various laboratory instruments such as microscopes, pipettes, centrifuges, agar plates, etc.
  • Performed various dissection experiments to understand the function of different parts of an organism.
  • Boosted lab safety by strictly adhering to protocols and guidelines, minimizing risk of accidents or contamination.
  • Studied different types of plant morphologies.
  • Demonstrated findings to colleagues in the form of a presentation.


General Chemistry Laboratory

  • Performed various laboratory techniques such as titrations, suction filtration, gravity filtration, recrystallization,etc.
  • Inputted and analyzed data to figure out trends, distinctions, quandaries, behavior, etc.
  • Boosted lab safety by strictly adhering to protocols and guidelines, minimizing risk of accidents or contamination.
  • Studied various chemical laws, diagrams and formulae.
  • Demonstrated findings to colleagues in the form of a presentation.
  • Enhanced laboratory efficiency by maintaining a clean and organized workspace, enabling streamlined workflows.


Physics Laboratory

  • Studied a plethora of concepts such as Newton's Laws, torque, momentum, capacitors, electricity, etc.
  • Inputted and analyzed data to figure out trends, distinctions, quandaries, behavior, etc.
  • Boosted lab safety by strictly adhering to protocols and guidelines, minimizing risk of accidents or contamination.
  • Demonstrated findings to colleagues in the form of a presentation.

Software Skills

  • Anaconda
  • Adobe Photoshop
  • BLAST
  • BBEdit
  • FigTree
  • Jalview
  • PyMOL
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook


Certification

  • Phlebotomy
  • AutoCAD
  • CPR
  • BLS


Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Associate

Where Happiness Lies L.L.C.
07.2021 - Current

Associate

One Step Papers
09.2019 - 04.2020

Bachelor of Science - Biology

Florida International University

High School Diploma -

Coral Reef Senior High School
  • Phlebotomy
  • AutoCAD
  • CPR
  • BLS


Jordon Sukie