Jordon T Johnson
Baytown
Summary
Retail management professional with a solid track record of optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs as well as finding innovative problem-solving methods to meet challenges faced. Focused on customer first attitude and maintaining collaborative work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Napa Auto Parts
10.2016 - Current
- Co-lead a team of 15+ associates in a high-volume retail environment, partnering with my Store Manager to drive sales, enhance customer experience, and meet revenue goals.
- Foster a collaborative, high-performing team culture by encouraging creative problem-solving and customer-first thinking.
- Identify and implement unique sales strategies tailored to store traffic and customer needs, resulting in increased conversion and loyalty.
- Regularly conduct team training, feedback sessions, and development plans to build team capability and retention.
- Ensure store excellence through visual merchandising, inventory control, and operational efficiency aligned with company standards.
- Stay engaged with market trends and customer behavior to proactively tailor service approaches and maximize revenue opportunities.
Budgeting Intern
Houston Public Works and Engineering
06.2016 - 08.2016
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Retail Customer Sales Associate
Men's Wearhouse
03.2015 - 06.2016
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
Education
Associates of Arts Degree - Business Management
San Jacinto College
12-2023
Skills
- Sales Strategy Execution – Proven ability to develop and adapt sales tactics that boost conversion rates and drive store performance
- Team Leadership & Coaching – Experience leading a 15-person team, with a focus on motivation, mentorship, and professional growth
- Customer-Centric Culture – Champion of delivering exceptional service by empowering teams to think creatively and prioritize customer needs
- Operational Excellence – Knowledgeable in visual merchandising, inventory control, and loss prevention to support profitability
- Advanced Computer Proficiency – Strong command of sales reporting systems, Microsoft Office, and data analysis platforms
Certification
- ASE Certified
- Forklift Certified
Timeline
Assistant Store Manager
Napa Auto Parts
10.2016 - Current
Budgeting Intern
Houston Public Works and Engineering
06.2016 - 08.2016
Retail Customer Sales Associate
Men's Wearhouse
03.2015 - 06.2016
Associates of Arts Degree - Business Management
San Jacinto College
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