Jordon Henry
Houston,TX
Summary
Adept at enhancing kitchen operations and elevating food quality, my tenure at Plucker Wing Bar showcased my ability to multitask and adhere to safe food handling procedures, significantly reducing food waste. My strong leadership skills and ServSafe certification complement my cooking expertise, driving team efficiency and customer satisfaction. I look at myself as a team player first always. My main goal is always just to get better at my profession and in life, keep improving.
Overview
8
8
years of professional experience
Work History
Cook
Plucker Wing Bar
06.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
Server
Alladin Food Services
07.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Assistant Manager
Dominos
07.2018 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Usher/ Ticket Taker
LSU Football Operations
11.2017 - 02.2018
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained professional demeanor to represent venue and create positive impression.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Sold admission, processed payments, and issued tickets.
- Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
- Assisted patrons with seating by giving directions and lighting paths.
Cook
Buffalo Wild Wings
07.2017 - 02.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Sandwich Artist
SUBWAY®Restaurants
10.2016 - 02.2017
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Restocked and rotated stock in display case to mitigate stock loss.
Education
GED -
Cohen College Prep
New Orleans, LA05.2017
Skills
- Cooking
- Cleaning and organization
- Food handling
- Strong attention to safe food handling procedures
- Frying
- Cooking techniques
- Sanitation
- Surface cleaning
- Hospitality and service industry background
- Food presentation
- Kitchen equipment operation and maintenance
- Grilling
- Contamination prevention
- Food plating and presentation
- Beautiful presentation of food
- Hospitality service expertise
- Ingredients measuring
- Food safety oversight
- ServSafe certified
- Cleaning and sanitization
- Professionalism
Timeline
Cook
Plucker Wing Bar
06.2024 - Current
Server
Alladin Food Services
07.2023 - 06.2024
Assistant Manager
Dominos
07.2018 - 06.2023
Usher/ Ticket Taker
LSU Football Operations
11.2017 - 02.2018
Cook
Buffalo Wild Wings
07.2017 - 02.2018
Sandwich Artist
SUBWAY®Restaurants
10.2016 - 02.2017
GED -
Cohen College Prep