Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jordy Cruz

Lead Housekeeper
Philadelphia,PA

Summary

At Pradas J.M., a seasoned Lead Professional House Cleaner, Jordy excelled in enhancing client satisfaction and retention through meticulous attention to detail and exceptional communication skills showcasing his problem-solving abilities and teamwork prowess. Detail-oriented team player with strong organizational skills and highly motivated. Has the ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking employee with knowledge in client relations and experience in residential and commercial settings. Adept at following instructions, maintaining a clean and tidy workspace, and working cooperatively with team members. Results-driven and excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. A positive, energetic, organized, and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Lead Professional House Cleaner

Pradas J.M.
01.2020 - Current
  • Ensured adherence to safety guidelines during all aspects of cleaning processes, reducing accidents and injuries among staff members.
  • Developed customized cleaning plans for clients with specific needs or preferences.
  • Trained new hires on company procedures, ensuring consistent quality across all team members.
  • Collaborated with team members to complete large-scale cleaning projects within deadlines.
  • Reduced client complaints by addressing concerns promptly and implementing corrective actions when necessary.
  • Conducted regular inventory checks to ensure adequate supplies were available for each job assignment.
  • Improved customer retention rates by building strong relationships with clients based on trust and reliability.
  • Established open lines of communication with clients, fostering an environment where feedback was welcomed and acted upon accordingly.
  • Increased overall team productivity by effectively delegating tasks and setting clear expectations for performance goals.
  • Managed scheduling conflicts proactively, resulting in minimal disruptions to both clients'' and employees'' schedules.
  • Enhanced client satisfaction by consistently providing thorough and detail-oriented service.

Education

License - Real Estate

Polley Associates School of Real Estate
Online
05.2001 -

High School Diploma -

Northeast High School
Philadelphia, PA
06.2016 - 06.2020

Skills

Attention to detail

Next level work ethic

Bilingual

Excellent oral and written communication

Supply Inventory Management

Teamwork and Collaboration

Problem-solving abilities

Time Management

Data Entry

Customer-Oriented

Interests

Cars

Sales

Nature

Real Estate

Timeline

Lead Professional House Cleaner

Pradas J.M.
01.2020 - Current

High School Diploma -

Northeast High School
06.2016 - 06.2020

License - Real Estate

Polley Associates School of Real Estate
05.2001 -
Jordy CruzLead Housekeeper